Floor Shifts

When I Work is the easiest way to schedule time and manage shifts with colleagues from your computer or phone. We notify our staff instantly about work schedule via text, email, and web notifications and streamline the process of and ensures that we have the proper coverage for our offices and websites to keep our customers happy.

Walk-In and Phone Leads

Meet potential customers in the office and answer clients when they call our office

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Schedule Shifts Every Week

Pick up shifts on the online that based on your availability and preferred location.

Floor Shifts

Setting up Your When I Work Account

  1. Watch for an invite with a link at your @westandmainhomes.com email address

  2. Create a password, update your profile preferences, and add a picture - link

  3. Set up your alert preferences to get shift reminders sent to your email and phone

  4. Download the When I Work app to your phone for easy access - link

  5. Visit the When I Work help center for any other questions you have - link

How To Schedule a Floor Shift

  1. Watch Slack and Gmail for new schedule notifications at the end of every week

  2. When I Work Shifts are available on a first come, first serve basis for all agents

  3. Available shifts can be found by logging into your When I Work dashboard - link

  4. Scroll over the location and time of the shift you want. Hit ↓ Take Shift

  5. Add the time to your calendar and/or have When I Work send you reminders

Now that you’re on floor…

What now?

Please sit at the front of the office, and make sure you are logged into your REW backend, REColorado and have your email + phone ready to go!

Walk-Ins are your leads!

Anyone who comes through the door is a potential customer! Please greet EVERYONE when they come in and ask if they need anything. That might be a beverage or need help finding a house. Wanna script? "Hi! Welcome to West + Main Homes. I'm .....(your name). How can I help you?”

Your shift, your office.

Turn on the lights, alexa to your favorite station and make yourself at home in the front of the office. See trash? Please take it out. See mail? Please put it away in the mailboxes. Get a delivery? Please let the agent know. We love our offices and appreciate you taking the time to make them feel + look nice!

At the end.

Take a look around and please leave the office clean. Turn off the lights, lock-up and set the alarm if you're the last one in.

 
 
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