Office Chat
Slack brings all your communication together. Teamwork happens in channels — a single place for messaging, tools and files — helping everyone save time and collaborate together. Search everything that’s been posted in channels or your messages. Learn the context of past decisions or see if someone’s already solved the problem at hand.
Organized Online Discussions
Save time by seeing all the discussions and files about a project in one place.
Collaborate with Colleagues
Trade information and advice with agents and staff from anywhere.
Setting up Your Slack Account
How to Use Slack Channels for Chat
#announcements - Admin channel for important messages
#blog-content - Weekly posts on our blog at westandmain.co/news, formatted in a way that you can share right to your socials
#comingsoon - Post your upcoming listings
#contractquestions - Ask the Managing Brokers a question
#floorduty - Pick up or drop last minute floor shifts + get updates on processes
#general - Other important office communications
#instalove - Share your social handles + follow other agents
#lending-questions - Ask financing + mortgage rate questions to our amazing team at West Way Lending
#listings - See the newest listings at the brokerage first
#newsletters - Find the newsletter template on Friday mornings
#openhouses - Pick up or make available an open house
#postcards - View the design + order the monthly mailers
#property-tour - Find info for attending + hosting listings at our 3rd Friday property tour
#random - Please use for most questions and posts
#referrals - Ask for an agent recommendation in other parts of the country
#rentals - Find and post opportunities about rentals
#social-graphics - Download graphics made by the marketing team for monthly stats, holidays, and more
#thisweekatwestandmain - A schedule of events for the week
#vendors - Ask for a vendor recommendation - be specific about ask + location
#wm-marketing-love - Get ideas on how to utilize W+M marketing from our agents across the country
#workinghardforthemoney - Ask for help + offer to help with small tasks in exchange for $$$
Slack Etiquette
Be thoughtful of which channel you’re posting in! Utilize the guide above + ask staff if you have any questions
Choose one channel to post in. There’s no need to post the same message in multiple channels.
Use threads, always! When responding to a message in a channel, use the threads function so you are replying just to the person who posted, and not notifying everyone.
Should it be a dm? If you’re speaking to one or two people, DM them instead of mentioning them in the channel.
Search before posting. Looking for a vendor or agent referral recommendation? Try searching before posting to see if the same question has been asked recently.
