The Power of 3’s in Marketing, Design + Life - Madie Linder

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On March 17, 2021 West + Main Homes hosted a virtual conference featuring many of the Real Estate industry’s most generous, brightest, and amazing professionals from across North America as part of a long-running conference series, Genuine Hustle.

Featuring a wide range of topics, tools + real talk, Luck + Hustle was jam-packed with a full-day of relevant, inspiring, takeaway-filled sessions…and now you can experience them as well.

Watch on Vimeo | Listen on Spotify + Apple + Google or Anchor


The Power of 3’s in Marketing, Design + Life

Madie Linder, co-founder and Creative Director for West + Main Homes, is the inspiring visual mastermind of the brokerage. From logos and graphics to development launches and a new bespoke lifestyle magazine co-branded to the agents - Madie always delivers the goods.

Luck + Hustle attendees were treated to the following session from Madie. Listen in as she shares how to keep things simple and fresh along with some tactical design advice for everyone.

 

 

Audio only version available on Spotify + Apple + Google or Anchor

 

 

About Madie Linder

Colorado native Madeline Linder combines over 12 years of branding and design experience with her love for real estate as both Brand Manager and Realtor at West + Main Homes. An all-around Colorado girl, Madeline grew up in Gunnison, and has a degree in Advertising from the University of Colorado in Boulder. Following college, Madeline opened her graphic and web design company, Grace and Grey, in 2013 while living in Denver’s RINO neighborhood and has been carefully curating brands and nurturing a passion for architecture and decorating ever since.

Madeline now proudly lives in the Applewood neighborhood with her husband Eric, where they are slowly renovating their home room by room, all the while chasing their adorable son George and mischievous goldendoodles, Loaf and Lucy. When Madie isn’t showing people homes in the Denver area communities that she loves, you might find her fly-fishing, perusing her favorite boutiques, or checking out the latest hot foodie destination.

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It Takes A Village - Seth Price: Agent Happiness is Not a Solo Endeavor - Keynote Video/Podcast

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On March 17, 2021 West + Main Homes hosted a virtual conference featuring many of the Real Estate industry’s most generous, brightest, and amazing professionals from across North America as part of a long-running conference series, Genuine Hustle.

Featuring a wide range of topics, tools + real talk, Luck + Hustle was jam-packed with a full-day of relevant, inspiring, takeaway-filled sessions…and now you can experience them as well.

Watch on Vimeo | Listen on Spotify + Apple + Google or Anchor


It Takes A Village: Agent Happiness is Not a Solo Endeavor

Seth Price, VP of Creative for Placester, is one of the Real Estate industry’s foremost experts. With a deep knowledge of the industry, and a long history in its tech space, Seth is an anchor on the Genuine Hustle stage.

Luck + Hustle attendees were treated to the following keynote from Seth, which received rave reviews from the audience…you’re going to want to put this one on replay, play it at your office meeting, or revisit it when you’re struggling. Enjoy.

 

 

Audio only version available on Spotify + Apple + Google or Anchor

 

 

About Seth Price

Seth Price author, speaker, and evangelist is a branding expert dedicated to empowering personal brands to lead meaningful businesses and turning recognition into revenue.

If you’re in business today, your most important job is to be head marketer for the brand called you. Whether you’re an entrepreneur, aspiring professional, seasoned executive or business-minded creative. You have a brand you can’t afford to ignore.

He speaks regularly about “Personal Branding and Digital Marketing as a success accelerator.” to sales and marketing professionals all over the country. 

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Easiest Way to Work With Difficult Clients? Don’t!

If you’re a real estate agent for long enough, odds are, you’ll deal with an aggravating or difficult client or two at some point. These difficult clients can suck up all your energy and steal your time from other clients who may be more profitable and enjoyable to work with.

The easiest way to work with difficult clients is actually not to work with them at all. Here, we’ll discuss both strategies for weeding them out of your client base in the first place, as well as dealing with them if you find yourself in a sticky situation.

Pre-screen

Just as buyers and sellers are encouraged to interview several real estate agents to learn things from personality fit to commission rate prior to making their decision, so should agents interview potential clients. The goal is a win-win for both client and agent, and not all groupings are a great fit.

Just because a client asks for you to work on their behalf doesn’t mean you should immediately accept. First, sit down with any prospective clients and discuss their needs and challenges. You should be able to get a good feeling about whether personalities are a good fit and if you’ll help the client—or whether you should part ways before moving forward.

Some clients may not be serious, and if you’re a busy agent, this could mean wasting your time when you could be working with one who is ready to buy or sell now. Others may be too picky, have unrealistic expectations, or expect you to devote all of your time to their needs. With these types of clients, it is usually best to move on.

Set expectations early

If you’ve decided a potential client is a good fit, it’s time to have a frank discussion about what can be expected on both sides. Never oversell you or your services (or the market, for that matter), just to land a client.

Instead, explain exactly what you’ll provide, when you’ll be available to them, and what you expect to be paid in return. Be sure to also clue them in on what you’ll need from them in order for you to do your job well and do your best at buying or selling their home. Here’s where you can also educate them on the process of buying or selling their home so there will be no surprises. Briefly review the steps they’ll go through and how you’ll help them along the way. This can go a long way in avoiding a difficult client!

Also, set expectations about the housing market and what prices and time frame they can expect when buying or selling. If you’re working with a buyer in a seller’s market, share this with them and let them know they may need to be willing to offer above asking price with few stipulations to win a home in this market.

In all these areas, it’s important to be upfront and transparent with the process. One of the more common reasons a difficult client is difficult is because they feel an agent didn’t hold up their end of the deal or they had unrealistic expectations of your services.

Listen and find solutions

Both in your screening and future meetings with a client, listen carefully to what they have to say. It can be easy to try to anticipate what they want or try to step in too soon with your expertise, but let them explain their needs in their own terms—then ask questions to clarify.

It can be easy to assume that someone who wants “a big yard” would be over the moon about an acreage, but maybe they’re from Chicago, where simply a plot with enough space for a garden would suffice. Also take a look at their life situation—a seller may be a difficult client because they’re going through a nasty divorce. You can help them by showing empathy and keeping the process quick.

If you’re working with a buyer, you may not be able to check off all the boxes on their wishlist. When meeting with them, listen to find which items are priorities and which would simply be nice to have. This can help you avoid unnecessary showings and reduce frustrations on their end of looking at homes they’re not remotely interested in. It’s also likely that a buyer’s wants will change as the search process goes on — as they say, “buyers are liars.” By listening closely, you may be able to tell when these wants have shifted and effectively reframe their search.

The same goes with a seller. A seller may say they want a certain price for their home that you think is too high. But — by listening closely — you may find they’re stressed and strapped for cash after purchasing their new home. Your job is to listen and find solutions. Instead of listing the home too high, you may get them to opt for selling their home as-is instead, saving them the upfront cost of repairs, while still getting a decent price for their home.

Breaking up is hard to do

Simply put, sometimes, a client isn’t worth the money you’d make as their agent.

If all else fails, it’s also okay to break up with your client and go your separate ways. Sometimes a difficult client can be unavoidable or unanticipated and you may not learn it’s not a good fit until later on in the process.

One of the most common reasons for a breakup is because a seller insists on listing their home at a higher asking price than the agent suggests. But, it could also be a client demanding too much of your time and not making any offers, or a buyer who is unable to accept the realities of a cut-throat seller’s market.

Although it may feel like a negative, ending a client-agent relationship may, in fact, be a win-win for both. If one side is unhappy, the other side probably is, too. If you do decide to stop working with a client, be honest and firm. You may even recommend agents who would better suit their needs.

Document any conversations in writing so parties have it as a point of reference. You have likely signed an exclusivity agreement of some form, so putting this termination of your relationship in writing will avoid any confusion on the issue in the future. At that point, the client may find an agent who is a better fit, and you’ll hopefully leave with your reputation intact.

Access more great info like this at Real Trends.


FHFA extends multifamily forbearance through June 30

FHFA extends multifamily forbearance through June 30

Multifamily property owners who are struggling to make mortgage payments due to the coronavirus pandemic now have a reprieve through the end of June for mortgages backed by Fannie Mae and Freddie Mac, the Federal Housing Finance Agency announced on Friday.

Forbearance options for multifamily mortgages backed by the GSEs were set to expire on Mar. 31, but the FHFA has extended that till June 30, 2021, provided landlords are also extending benefits to their renters. Landlords must:

  • Inform tenants in writing about tenant protections available during the property owner’s forbearance and repayment periods; and

  • Agree not to evict tenants solely for the nonpayment of rent while the property is in forbearance.

Eligible landlords must also:

  • Allow the tenant flexibility to repay back rent over time and not in a lump sum;

  • Not charge the tenant late fees or penalties for non-payment of rent; and

  • Give the tenant at least a 30-day notice to vacate

“COVID-19 continues to financially impact Americans across the country, thereby hindering many tenants’ ability to pay their rent,” said FHFA Director Mark Calabria. “To help tenants in financial distress and property owners, FHFA is extending the multifamily COVID-19 forbearance and tenant protections through the end of June 2021.”

The FHFA’s multifamily extension now aligns its expiration with its single-family housing forbearance request date also set to end June 30, 2021. However, single-family borrowers have the option to potentially forgo mortgage payments for up to 18 months.

As of Feb. 22, the Mortgage Bankers Association estimates 2.6 million homeowners are still in some form of forbearance. The MBA reported on Monday that the portfolios of Fannie Mae and Freddie Mac held at 2.97% forbearance volume and the GSEs have consistently seen lower forbearance rates than other owners of mortgages during the pandemic.

Based on the rate of improvement to date, Black Knight estimates there could be more than 2.5 million active forbearance plans remaining at the end of March 2021, when the first wave of plans reaches their 12-month expirations.

However, the limitations of survey data are particularly apparent in the rental market space, which lacks real-time data and has fewer data in general, the Urban Institute noted. According to the Washington D.C. based think-tank, the data sets available tend to show a higher share of renters missing rental payments than the administrative data show, suggesting that the survey results need to be interpreted with caution.

“It is unclear whether the Biden administration’s $25 billion of additional rental assistance is significant for renters, who have been hit harder by the pandemic than homeowners,” the institute said.

As for single-family borrowers, safety measures such as the loss mitigation waterfall and home equity buffer are expected to protect even the riskier homeowners in forbearance from foreclosure.


All-Day Open Houses - How to Manage High Showing Demand

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Late last week, some of the West + Main team were in the office, and Managing Broker Alex Swanson was preparing a new listing to go Active.

He was DREADING the next few days - and knew that as soon as the property went Active, agents would be scrambling to secure a 15-minute showing reservation for their Buyers. Then, when those filled up (likely within a few minutes) he’d start getting calls from agents trying to squeeze/bribe/threaten their way in…and the rest of the weekend would be filled with non-stop calls: questions about the property, requests for information about the status, about how many offers were in, and complaints about agents who weren’t adhering to the showing schedule…sigh.

We were thinking, there has to be a better way.

So, we tried something new...instead of a limited number of 15-minute showing times on Saturday, we hosted a first-come, first-served all-day Open House for this fresh listing in Hutchinson Heights to make sure that everyone who wanted to had a chance to tour it.

We said….”Bring your agent, or just come on by...please remember your mask + gloves as we follow all Covid protocol, and be first in line to see this wonderful home. The door will be open at 9, and we can’t wait to see you!”

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We’re happy to report, it was a success!

We had 2 agents on each 2-hour shift, one inside managing flow and sanitizing, the other outside signing people in for Covid contract tracing. (We always require 2 people at Open House's for safety reasons anyway.)

Directing folks in the front door, out the side door, one group inside at a time - it worked very smoothly, way more people had an opportunity to tour the property than if there were limited, non-overlapping 15-minute showings. Plus West + Main agents had the opportunity to meet all of the awesome buyers (and sometimes their agents if they are with them).


We asked our Open House agents:

How was the vibe? Was everyone nice? Did people have to wait long to get in?

”We didn’t have anyone waiting a long time to come in. Groups on average were staying about 10 minutes. All the agents that came through were very nice.”

”I think earlier advertising def would have helped to get even more people through! The longest we had people wait was maybe 10 minutes, but we were setting expectations early on with timing. Not one agent complained about not being able to schedule a showing. And I just had my second sign call from my (OH signs) and that NEVER happens when I do OH's for 2-3 hours.”

”We were only asked by one agent why we were doing it this way, but once we explained why we were holding an open all day she was all for it!”

”We’ve had two groups wait outside for maybe 5 minutes max. And yes groups are staying inside for 10 minutes or less. Just kind of showing themselves around and then taking off!”

From Alex: “Not as many whiny calls from agents as expected-actually mostly positive feedback that it was a great approach to buyer access!”

If you all had been bringing buyers through, would you have been happy/satisfied with this setup?

”100% Especially if you have several showings in the morning on one side of town and then another one on the other side of town (due to scheduling conflicts and being able to get the time slot that we want) I would have been fine sending my buyers to the all day open house out of convenience. Not more stressful at all.

”I personally like this setup. It takes so much pressure off. Your buyers can walk through at their convenience, and not have to worry about not being able to see a home they really like because of time constraints, or fear that they won’t be able to see it at because of showing unavailability.”


Offers started coming in early Saturday afternoon, and a full-day of regularly scheduled 15-minute reserved showing times were available all day on Sunday.

Pro Tips:

+ Start marketing the Open House early in the week so that people can plan ahead.

+ Have 2 sign-in sheets: 1 for unrepresented Buyers, and one for Realtors who are there with their clients (this is important for contract tracing and for follow-up and announcements, since they aren’t entered in ShowingTime - but…bonus…you can email them for free!)

+ Expect more buyers with their Realtors in the morning, and unrepresented folks later in the day.

+ If you have a really hot listing, think about how you’ll keep people happy while they are in line…bottled water, small packaged snacks, etc would be a nice touch.


We will definitely be offering this option to West + Main clients who are listing their homes going forward, as we think it solves a lot of what are common problems, especially lately, with record-low inventory and constantly increasing demand:

+ Less reliance on ShowingTime - if the system goes down due to heavy usage, no problem!

+ Less stressful for everyone - guaranteed chance to see the home even if you didn’t stay up until midnight to try and get a time slot as soon as it went Active.

+ More Open House opportunities for agents in a safe and well-managed environment.

+ Access for everyone - from a Fair Housing viewpoint, this system absolutely makes sense in the most transparent way…everyone is welcome, no one gets to jump the line.

Imagine if this becomes common practice across our markets…as a Buyer Agent, you’ll be able to just have a list of Open Houses to visit - or to send your clients to…with plenty of time to stop for a leisurely coffee/bathroom break without the stress of missing your silly 15-minute window. As a Listing Agent, you’ll be able to expose the property to the greatest number of interested parties in a safe + secure manner.

Sounds dreamy, right? It’s worth a try!

Let us know if you have questions or want to collaborate!

Generation Y Marketing: How to Appeal to this Generation of Homebuyers

In the last five years, Generation Y—more commonly known as millennials—have become the majority of today’s homebuyers. Whether you are a new agent or a seasoned broker, marketing to this group is vital for success.

The first step to appealing to this generation is understanding their place in the current market. According to the National Association of REALTORS® Home Buyers and Sellers Generational Trends Report 2020, millennials made up 36% of the buyers share last year. Boomers came in a close second at 33%, followed by Gen Xers at 23%. It was also reported that 86% of younger millennials and 52% of older millennials were first-time homebuyers, the largest of all generational groups.

When it comes to shopping for a home, this generation is tech-savvy, utilizing online listing services and social media in their home search. In fact, 83% of millennials used the internet to search for properties as their first step in the home-buying process. This is why your online presence and a millennial-focused marketing strategy should be your top priority.

For agents who are looking to build their lead generation and take on the most prominent group in the market today, there are many ways you can appeal to this new generation of homebuyers.

Keep Up With the Latest Technology
From video to virtual reality, millennials are obsessed with the newest and latest tech available. For those who are searching for new homes—and have every search option at their fingertips—finding a real estate agent who utilizes these tools is a priority. Though some older millennials will take a reference from family and friends, most young millennials will only reach out about a property after seeing it online, with photos being the most important feature. Be sure to hire a professional photographer and consider offering virtual tours of your listings, including aerial shots using drones. This will allow your potential clients to tour your properties anytime, anywhere and on their schedule.

Be Accessible On- and Offline
With a generation that depends on instant gratification, it is important to be accessible to these clients at almost any time of the day. Of course, social media is a great tool when it comes to constant communication, as you can respond to comments, questions and inquiries immediately. However, social media is not the only form of communication. Be prepared to respond to texts, calls and emails, as well as meeting on video calls. Because so many in this generation are shaping their work and home lives to fit their lifestyle, a traditional nine-to-five schedule may not work for them. However, realistically, being available 24/7 is impossible. Consider hiring a virtual assistant to help with overnight inquiries, use an AI chatbot to answer frequently asked questions or even put together a reference guide that clients and leads can easily download for reference on your off-hours.

Share Positive Reviews and Testimonials 
No matter how much you choose to boast about yourself and your business success, most millennials will only work with someone they can trust and who they feel is authentic. To showcase that you are trustworthy, consider sharing reviews and testimonials from previous clients who can offer these potential leads many reasons why you will be the right agent to work with. Of course, you want to be sure to grab—and keep—their attention. Because video is the most viewed form of content online, ask your former clients if they could record their testimonials and get permission to share across your social media or on your website. This will not only illustrate your ability as an agent, but will also come across to this generation as genuine and authentic, which, in this day and age, is vital for any business success.

Use Social Media Strategically 
Because many millennials aren’t sitting at home reading a newspaper, your online presence is essential. If you haven’t already, be sure to incorporate social media into your marketing strategy as soon as possible. Though many agents already utilize these platforms, there are still many who do not use it to its full potential. The content you share must be relevant, educational and entertaining to this group, and for this generation especially, it is important to understand the type of content you share on each platform. For example, Facebook and LinkedIn are both great platforms to share videos, especially those glowing testimonials, as well as educational articles, such as the content you will find through RISMedia’s ACESocial. Instagram, on the other hand, is all about visuals. Whether you post a virtual tour of a property or photos of a listing with superior staging and styling, be sure the post is visually appealing. When done right, social media can be your business’s best friend.

As millennials continue to grow as the top homebuyers in today’s market, so should your marketing strategy. Though you may have to put a little more thought and time into your online marketing strategy, it will be worth the effort to gain a millennial client base. This is a powerful target market who are constantly looking to connect and learn. So if you’re looking to take your business into the future with success, meaningful relationships and opportunities for more leads and transactions from the most prominent group in the market, be sure your marketing appeals to the millennial generation.

Thanks to our partners at RIS Media for this information!


Why Cool Real Estate Agents Should Register for Luck + Hustle on March 17th

 
 

“Speaking of which, can I confirm you, or are you bailing?! Hellooooo”

This is one of the first messages I ever received from Stacie Staub. If you've been lucky enough to collaborate or work with her, then you know the kind of energy behind her writing is genuine and real. There is a magnetism and excitement around everything she’s involved with.

I had unwittingly committed to speaking at the 2015 inaugural event in Denver without approval or a plan and asked her if it’d be ok if my slides were turned in at the last minute. 

“Of course! AND I am going to make up all of this and you can just adapt your shit to fit in.”

Genuine Hustle is grassroots and decentralized. It belongs to everyone and has changed shape through the years. But if it had a heartbeat or a melody - it shares its signature with hers. 


 

Hear the origin story on Spotify, Apple, & Anchor

Learn about the values of the Hustle community and the opportunities of participating. Most importantly, it is a time for you to meet peers and colleagues, and consider how to explore and curate your intellectual and personal interests based on our coursework.

 

Uncertainty that would make other organizers nervous is a feature that attracts people to this one. Speakers are sourced directly from the attendee list. The agenda isn’t announced until most of the tickets are sold. Think intimate potluck dinner with friends instead of arena rock.

“But my goal is to keep sales off the stage, deliver valuable content and not make a dime 😉”

It was ultimately the promise of this kind of atmosphere that won me over and I’ve proudly attended, presented, and helped produce a number of these. You don’t have to tell us that you’re tired of staring at tiny little squares on webinar calls, but we promise this will be special.

While new speakers and everyday agents find their way to the stage at every Genuine Hustle, we are excited to count on mainstays like Valerie Garcia and Seth Price to anchor this one.

These are just a few examples of the kind of powerful information shared at previous events:

  • Get Your Groove Back if Things Falls Apart & Move Into Your Zone of Genius

  • Intersecting Paths: The Tangled Knot of Race, Class, Education & Real Estate

  • Why Am I Waiting for Permission to Make My Idea Happen?

  • Selling Real Estate While Dealing With Depression

  • Setting Boundaries + Avoiding Burnout - It's All About Self-Care

  • You've Got Mail: Everything I Have Learned From 3+ Years of eNewsletters

Luck + Hustle is an all-day online event featuring keynotes in the morning followed by a group lunch. The afternoon is split into agent/broker tracks with a happy hour to wind down. 

Yes, it will be recorded for those wanting to watch sessions later. Attend live for maximum fun.

In the coming days we’ll begin announcing speakers and finalizing the schedule. We hope this is the last digital-exclusive event we have to do. Genuine Hustle is coming to Atlanta next!

West + Main Homes is excited to host the 7th part of the series on 3/17/21: Luck + Hustle ☘️.

- Greg Fischer, CTO and Managing Broker at West + Main Homes


 

Further Reading & Background

  • Genuine Hustle Website - link
    Get caught up on everything you need to know and register for Luck + Hustle

  • Genuine Hustle Agendas From Previous Events - link
    See the organizers from other events and take a peek at previous agendas

  • Genuine Hustle Academy - link
    Recorded events from the Summer of 2020 you can view anytime for free

  • Genuine Hustle Boise 2019 Recap - link
    Alyssa Christensen of Home Scribe Creative

  • Simplify Your Stack + Buy Back Your Time - link
    Recorded short session from yours truly at the Boise event

  • Genuine Hustle Raleigh 2017 Recap - link
    Courtesy of Relola

  • YouTube Recording of Genuine Hustle Tacoma - link
    Recorded presentations from the Tacoma event including Nate Bowling’s impactful talk

  • Genuine Hustle Tacoma 2016 Recap - link
    Alyssa Christensen of Home Scribe Creative

 

How to Write an Appraisal Gap That Protects Your Clients

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If you haven't yet seen it, please take 8 minutes + 34 seconds to watch this episode of Legal Bites from the Colorado Association of Realtors.

https://youtu.be/IrdJ35p9wQQ

Scott Peterson talks about how the Appraisal Gap language that can lead to problems is often one-sided: requiring the Buyer to bring extra cash if the appraisal comes in low, but not requiring the Seller to lower the purchase price in order to match the appraisal. (Great if you're the Seller, not so much if you have the Buyer, right?)Please take extra care when writing/using these clauses, make sure that your client thoroughly understands the Appraisal Gap, however it's written, and let us know if you have questions!

West + Main Announces Luck + Hustle Conference, Registration Now Open

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Luck + Hustle will be presented on March 17th by West + Main Homes as part of the Genuine Hustle event series.

Genuine Hustle is a grassroots event. You won't find fancy speakers, sales pitches, or vendors on stage. Genuine Hustle is real people, doing real things, sharing what they know.

Why Luck + Hustle?

Every Genuine Hustle has had a theme. This time, we're focusing on the magical combination of intentional hustling and the attraction of good fortune – if you can't see the rainbow through the rain, you have to just trust that it's there – waiting for you to find it.

What it’s all about

The Genuine Hustle conference series, which was established in 2015 as a way for agents to come together and learn from the best active Real Estate professionals in North America. What started as a day-long workshop serving agents in the Denver area quickly grew to a "traveling" network of Genuine Hustle fans, many of whom have attended multiple GH events.

Mastermind groups, referral networks, support tribes and most importantly friendships have been formed by the Genuine Hustle culture...and as we all learn to navigate an ever-evolving new world and working landscape, these have become more important than ever.

Of course, we are all hoping to get together soon...hopefully in Atlanta. But, with so many unknowns, the team behind Genuine Hustle is excited to announce the launch of Luck + Hustle on March 17th. An casual yet casual fast-paced places to learn, share and grow together and we can't wait for you to be part of it.

How Real Estate Agents Can Create Off-Market Transactions

How Real Estate Agents Can Create Off-Market Transactions

Written by Larry Kendall for Real Trends

How do you get transactions when there isn’t any inventory? Creative sales associates know how. 

2021 looks to be a strong real estate market with rising prices and low interest rates. Right now, the only headwind seems to be a shortage of inventory in many markets. How do we close transactions when there isn’t enough inventory? The most creative sales associates are what I call Puzzle Makers. They create off-market transactions.  

What’s An Off-Market Transaction?

To clarify, an off-market transaction is NOT a listing that is being held off the market. It is a transaction that does not exist in the normal marketplace. Off-market transactions consist of sellers who want to sell but are not on the market, and buyers who want to buy but are not actively looking. How do you find these parties and match them up? That is the magic of the puzzle makers. One of the best puzzle makers in our office creates about 12 off-market transactions every year. I asked her to share her secret sauce. Here’s what she said, “The key is knowing your people’s dreams. Knowing their pain and their pleasure and then helping them get from the life they have to the life they dream about. This may require going out and finding a home for them that is not on the market. The key is the depth of your relationship with them.”  

Three Groups of Magic Questions

“How does this work, specifically?” I asked. “How do you discover their pain, pleasure, and dreams?” She offered three groups of magic questions.  

F.O.R.D. questions. Here are the questions and some recent responses during the pandemic:

  • Family. “How’s the family?”
    Response: “We are doing OK, although we are struggling with homeschooling. Our house is not set up for a classroom.”

  • Occupation. “How’s work?”
    Response: “Both of us are working from home right now. It’s a challenge not having a home office—especially with the kids at home all day.”

  • Recreation. “What are you doing for fun?”
    Response: “Not much. We can’t watch live sports or go to restaurants and church. About the only thing we can do is walk, and we are not really in a very walkable neighborhood.

  • Dreams. “If you could wave a magic wand and have your home just the way you want it, tell me about that.”
    Response: “We would have a bigger house with two home offices and a work-out area. We would be in a neighborhood with open space and a walkable environment.”

    Other questions:
    “With today’s low interest rates, have your thought about doing this sooner than later?”
    Response: “Yeah we have, but we don’t want to put our home on the market until we find our new home, and there’s not much to pick from right now.”

    “If I can find you a home that fits what you are looking for, would you take a look at it?”
    Response: Well, we really aren’t in the market right now.”
    Puzzle Maker response: “Sure. You don’t need to buy but you always need to look. There’s no harm in looking.”
    Response: “I guess when you put it that way, we’ll take a look at it.”

The Mechanics: How do you put an off-market transaction together? There are a number of ways:

  • They solve it. It’s amazing what happens when buyers get the bug to move and find a home they love. They suddenly find ways to make it happen. They discover extra cash or a bridge loan/HELOC that doesn’t require them to sell their house first. Or, they decide to keep their house as an investment property.

  • An experienced puzzle maker often already has the potential buyer for their house in mind. Puzzle makers are masters at putting “chains of transactions” together.

  • Does your company offer a guaranteed sales plan? This is where your company guarantees the sale of their current home. Many companies are developing these plans due to the marketplace need plus the competition from iBuyers.

  • Enroll iBuyers to help sell their existing home. Don’t be afraid of iBuyers. Use them as a resource to help your clients. Be proactive. Take control of the situation and orchestrate the iBuyer offers.

Here’s the bottom line: We get paid to help people go from the lives they have to the lives they dream about. The creative puzzle makers are masters of helping people make it happen.


We are looking forward to providing West + Main agents, along with the greater Real Estate community with valuable content and opportunities in 2021…and we’ve already started planning!

Bookmark our calendar at LearnAtWestAndMain.com - it’s constantly being updated!

Check out a few popular replays!

See what we are planning for Q1 21.

Ready to grow your business the West + Main way? We’re hiring!

How to Find Unconventional Homes for Real Estate Buyers

How to Find Unconventional Homes for Real Estate Buyers

Real estate can be a highly competitive business, and that goes double when inventory is low. So how can a real estate agent expand available offerings to clients? By scouting out unusual homes from unconventional sources. These properties might include: 

  • Tiny homes

  • Converted churches, schools etc.

  • Off-grid homes

  • Historic homes

  • Kit homes

  • Container homes

  • Extreme fixer-uppers

Although some properties in these categories aren’t considered real estate, many are. And becoming the go-to agent for unusual properties can help you stand apart from other agents. To get there from here, you need to learn where these properties are, how they are financed, and who wants them.

Advantages of Selling Unique Homes

Unique homes represent inventory that most agents overlook. Knowing where they are and being the resource for hungry homebuyers can give you an advantage or two over your competition.

  • Unique homes lend themselves to great social media campaigns because they are fun to read about and interesting to look at. Promote these homes to boost your visibility.

  • Unique homes are popular with millennial first-time buyers, a huge market segment.

  • Investors make great clients because they buy and sell much more often than occupying buyers. And investors are discovering the great potential of tiny homes and kit homes.

Of course, there are disadvantages. Financing is harder to come by, and prices (and commissions) are often lower. But these buyers are likely to move up eventually, and moving a bunch of cheap homes can pay off later in the form of a larger, loyal client base.

Unique Homes: Real Estate Versus Personal Property

Obviously, as a real estate agent, you don’t benefit from selling a home on wheels or other personal property (although you can sell the lot on which it rests and receive a commission for this). Unique homes only benefit you if they are legally classified as real estate.

If the home is built in compliance with the building codes for single-family homes, it can be financed just like any other single-family home. It must also be taxed as real estate, not as a vehicle. You can determine this easily enough by checking your county assessor’s website.

One way to take advantage of the tiny, container, and kit house trends is to solicit buildable lots to sell and promote those that would be perfect for a unique home. Include pictures of these homes and information about finding a builder and financing. Lot sellers will appreciate the extra effort, and home buyers will be grateful for the information.

Locating Unique Homes

You can become an unusual home resource in a couple of ways. The easy way is to scour the MLS every day for new unusual listings and add links and pics on your own web page. Tiny homes are easy to find if you filter for square footage, and historic homes can be targeted by specializing property age.

Put an article about financing these properties on your agent web page, and be able to answer questions about alternative home choices. Contact agents who routinely sell these home types, and establish a relationship so they will think of you when they get a good listing.  

The other option is to become a listing agent for unusual homes. That means marketing yourself as a unique home specialist. Find communities with tiny homes or green homes and deploy direct mail campaigns to contact prospective sellers. Make contacts at your local tiny house dealer and with builders of custom homes, log homes, and green homes. Ask if you can leave your brochures with them. Get to know your local areas with good old-fashioned drive-bys, and note the addresses of “cool” houses.

You can also locate unusual homes by checking off-market properties on real estate sites using keyword searches like “container” or “off-grid.” Get a list of addresses, and contact current owners offering your services.

Finally, don’t stop at residential property. Commercial sites such as loopnet.com are goldmines for abandoned churches, schools, even firehouses that can be converted to residential use.

Marketing Unique Homes: What You Need to Know

To be a true resource and not just an order-taker, expand your knowledge. You’ll need to learn about home warranties, financing options for unique homes, zoning issues, who to contact for green improvements, and adding foundations to homes on wheels. Buyers of historic homes often need help with special tax laws that apply to them. You’ll deal with sellers who may not understand that their property’s uniqueness reduces their buyer pool and that seller concessions may be necessary. And you should get to know the best home inspectors and home appraisers for unique properties and how your clients can negotiate.  

Be creative when locating your target demographic. Millennials, for instance, are buying inexpensive historic homes and tiny houses to begin their homeownership journey. They are devotees of sites like CheapOldHouses.com. And real estate investment clubs appreciate anything that generates a good return, and the opportunity to load up on inexpensive quirky homes may be very appealing.  

When you focus on unusual homes, you’re selling a lifestyle. Blog about these homes. Line up group tours of unusual homes and invite the press. Embrace the unusual, highlight the differences, and celebrate the unique. The pool of buyers for unusual homes is smaller, but there is also less competition for their business.

Be creative to reach the sort of buyers who purchase unique homes. Take high-quality photos or post video footage and pay to promote the property. Think Instagram, YouTube, and Facebook targeted posts — if your footage or photo is beautiful or entertaining enough, you’ll get extra reach.

Unique Home Financing

Financing can be a major headache with unique homes, and being able to offer help to buyers provides you with a competitive advantage. Here are the main sources of financing:

  • Traditional mortgages work for homes built to local codes on permanent foundations.

  • Personal loans with or without collateral can have interest rates comparable to mortgage rates if the borrower has excellent credit.

  • Tiny, manufactured, and log home builders often offer in-house financing to buyers.

  • Sellers may be willing to provide financing to gain an additional stream of income.

  • HUD Title 1 loans can be used for mobile homes not affixed to foundations or taxed as real estate.

By networking with providers of unique home financing, you become a valued source of referrals to your partners and a great source of information for your clients.

The unique home sector is like any other real estate specialty. The ones most likely to succeed are interested, passionate, and knowledgeable. Find an unusual home type you love and dive in.  

Follow RealTrends for more great info like this! Author Luke Babich is the Co-Founder and COO at Clever Real Estate, the nation's leading real estate education platform for home buyers, sellers, and investors. 

How to price a listing in a red-hot seller's market

How to price a listing in a red-hot seller's market

Basing your price on comparable sales is usually a solid strategy. But what happens when you try to sell your own house in a red-hot seller's market with a broad range of comps? Here's one real estate pro's experience, which was originally published in Inman News:

When you’re selling your own property in a red-hot seller’s market, and the comps are all over the place, where do you price your listing to obtain the highest possible price? 

I’m currently helping my brother buy a new condo here in Austin and sell our family home in California. As I look at the comparable sales on realtor.com and Zillow, however, I’m in a real quandary about where to price the property, especially because I don’t have access to the Los Angeles MLS.  

When you are the seller

First and foremost, if you’re selling your primary residence, don’t become a for-sale-by-owner (FSBO). Instead, hire the most competent agent you know to represent you. If you feel you are entitled to part of the commission, take a 25 percent referral fee. You will be better served by having a great agent negotiating on your behalf rather than doing it yourself. 

‘But Zillow says my house is worth more!’

One of the most common objections agents hear is, “Zillow says my house is worth more.” Like other sellers who cannot access the MLS, I decided to check the values on five different AVMs to see where they priced our three-bedroom, two-bathroom, 1,224-square-foot property:

  • HomeSnap: $747,000

  • NARRPR.com: $647,000 – $840,000

  • Realtor.com: $719,000

  • Trulia: $791,654

  • Zillow: $799,000

When a seller raises the Zillow objection, share the values from the AVMs above and then say:

“These values are based on computer algorithms known as automated valuation models. As you can see, the numbers are quite different. The only way to accurately estimate the value of your property is to do a thorough analysis of the comparable sales.” 

At that point, review your comparable market analysis (CMA)

Which comparable sales are the right comparable sales? 

Although there’s very little inventory on the market, we had two strong comparable sales. A flipper sold the three-bedroom, one-bathroom, 1,024-square-foot home directly across the street for $720,000.

The two-bedroom, one-bathroom, 888-square-foot house two doors up the street sold for $630,000. It was identical to ours before we added a full primary suite, bath and walk-in closet. Based on those two comparable sales and the AVM numbers, I put the price on our property at about $785,000 or possibly $800,000 in a multiple-offer situation.

Was becoming an iBuyer the right option? 

I decided to investigate the HomeLight Trade-In program to see if working with it made sense. The representative I worked with asked me if I would like to see an investor offer, which she could generate on the spot. I received an offer from Opendoor of $763,000 and one from another investor of $722,000 in less than two minutes.

Opendoor charges a 5 percent administrative fee for its program, about 2 percent in closing costs, plus any repairs they have to make to put the property on the market. It offers licensed agents/brokers a 1 percent referral fee for any listings they introduce to Opendoor.

When I ran the numbers doing a traditional sale versus doing the Opendoor offer, the difference was only about $8,000. The challenge was that Opendoor couldn’t finalize the offer until it had a detailed video of the property. Normally, it would send someone out in person, however, with the increase in COVID-19 cases, that service was on hold. 

I was giving serious thought to flying out to California, shooting the video and seeing if I could do a concurrent close with the condo and avoid having to take out a loan. 

The comp that changed everything

Our house was built in 1951. The developer built that same floor plan on eight other lots in the area. A few days ago, I remembered saving a listing that was the exact same house as ours, though our additions were slightly different. I searched for it and found that it closed at the end of October for $852,000. 

Back to basics

Now, I was really confused. I decided to use the same approach I’ve used for decades — a price-per-square-foot comparison. There were nine comparable sales in the immediate area with an average price per square foot of $695. That put the property at $851,000. After that analysis, the $850,000 price seemed right. 

Back at Opendoor

Opendoor currently had a property on the market that was similar to our home. It had purchased the home for $762,000 and currently had it on the market at $820,000 after two price reductions from the original list price of $830,000.

The kitchen cabinetry was in poor condition, and the living areas had two different colors of hardwood. Clearly, a $763,000 offer was a non-starter for us given Opendoor’s list price on this property.  

Which pricing strategy should I use? 

On this week’s show, Greg McDaniel asked me an important question, “What matters most to you and your brother — time or money?” Like most sellers, I would like both.

McDaniel went on to explain that agents in his area (Walnut Creek) are pricing properties exactly where they should sell. On the other hand, agents in San Francisco and Contra Costa County are pricing properties 15-30 percent below market value to get them bid up. 

I turned to my long-time friend Nancy Sanborn, who is the top probate agent in Los Angeles. She was adamant I should list at $799,000. 

Going where consumers cannot go

When I sent Sanborn my price-per-foot analysis, she stuck to her guns on the price. She told me she had used this strategy on every one of her listings, and they all were bid up well over asking price. 

Because I didn’t have access to the Los Angeles MLS, Sanborn researched the list prices on the comparable sales. That was a real eye-opener. My “perfect comp” was listed at $819,000, was bid up to $857,000, with a seller concession of $5,000 for repairs to make the final price $852,000. 

The $1 and $100 pricing mistakes

In 2019, I wrote an article explaining why it was important to change your pricing strategy based on the high percentage of people who were searching on their mobile devices. For example, if you priced your property at $799,000, you would miss those people who were searching above $800,000.

At this point I was considering listing at $800,000. When I checked the price ranges realtor.com generated automatically for mobile searches, the range was $600,000-$800,000. So, $800,000 seemed like the right price, but I was still thinking about what Sanborn had recommended.

It’s their house, and it’s their decision

Because this is my brother’s home, I decided to let him make the final decision. Based on his experience managing a specialty electronics store, he said the following:

“We always priced our products with a 99 on the end because of the psychological motivation of it seeming less expensive. Let’s list at $799,000.”

That clinched it for me. When the house is ready for sale, we’ll be listing at $799,000. There’s an old broker adage that says, “You can’t underprice a property in a heated market.” We’ll see if it’s true in our case.


Want to keep learning about CMA’s and pricing strategies?

+ Join Managing Broker Greg Fischer to get the ins and outs of performing Comparative Market Analysis (CMA).

As Cloud CMA founder Greg Robertson would say "successful real estate practices aren't built on guesswork. He will make a special appearance and share insights from his new book "The Art of the CMA: Win Hearts, Minds, and Loyalty by Mastering Real Estate’s Most Versatile Tool."

Watch the Replay

+ CMA's 3 Ways: How to create a Comparative Market Analysis report using 3 different platforms, and how to prospect using CMA's.

Matrix, RPR and Cloud CMA are 3 tools that Realtors use to research property values and create Comparative Market Analysis reports.

During this class, you will learn how to use all 3 tools and which might be appropriate to use in different situations.

Watch the Replay

How often are you sending an e-newsletter?

I subscribe to A LOT of newsletters. My fave way to get my day going and my brain flowing is to scroll through them every morning - most of the time, it’s a quick breeze-through and I delete many of them straight away. BUT if something catches my eye, I leave it in my inbox for a deeper dive later…and if there is something that seems like it will be useful for my own audiences (hey, that’s you!) I will either slack myself a link or star the email to read when I’m ready.

As a marketer, I’ve always believed in the effectiveness of a well-written, carefully curated newsletter sent with careful regularity - no matter the product, the service or the industry, I KNOW it’s an important part of pretty much any marketing mix.

So, when I cracked open Ann Handley’s newsletter this morning, ready to savor it because it’s one of my favorites and she’s a genius…I read it twice and then gave it a star - because I knew I needed too share it with you, the Real Estate community I love to help, because I know that some of you doubt the importance or effectiveness of an e-newsletter sent by Realtors to their people, and I’m here to convince you!

Subscribe to Ann’s newsletter, Total Annarchy.


Excerpt:

Three years ago this week—in January 2018—I decided to start this newsletter.

Why? I wanted connection—not one-to-many social media connection, but me-to-you direct connection.

Three years ago, I also realized a fundamental truth:

The most important part of the newsletter is the letter, not the news.

There were other, secondary reasons I thought of later—some much later.

  • I wanted the joy of making something that was 100% mine.

  • I wanted to understand how to build momentum with an email list (and truly understand, from the inside-out, what works).

  • I wanted to experiment, to play, to have fun. I wanted to feel a little more alive.

Does that feel like a ridiculously tall order for an email ferpetesake? Especially that last one?

If I wanted to fee alive... wouldn't it be less work to—I don't know—throw my hands in the air and hang out of the sunroof of a speeding vehicle LOL?

So here we are, 3 years later. I've written to you 78 times, never missing a single newsletter in my every-other-Sunday fortnight rotation. Not breaking the chain was important to me—more on that in a sec.

This list grew 2150% in 3 years, from 2,000-ish to 45,026.

So let's talk what I've learned, what matters in marketing, how to build an audience, and what's next.

Three years ago, I couldn't have imagined how deeply necessary connection would be now, in 2021's babyhood. (Hard to imagine that 2021 is still just a mewling newborn, considering how much drama and strife its little round eyes have seen already. But it is.)

Seven things I've learned:

1. Quality matters more than frequency. With some exceptions.

It takes me 8-ish hours to write and publish this newsletter. Is that a lot? I don't know, really. But it's how long it takes me.

That's why I publish only every two weeks: I can't chew up every weekend. Just every-other.

How often should you publish? I get this question a lot. There's no right answer. But for most people:

  • At a minimum, your newsletter should publish no less frequently than every two weeks (a fortnight). If you can manage it, publish it every week.

  • Monthly is too infrequent. It's too much time; subscribers will forget you. It'll be too hard to build momentum.

2. 'Write only when you have something to say' doesn't work.

The problem with that approach is that you will find excuses to not write.

It's an out. An alibi. You will decide that whatever you have a mind to say isn't very insightful after all, no one will miss you anyway, and you might as well sit on the couch inhaling Bridgerton.

And the problem is—you will be right. No one will miss you, because they won't haven grown to anticipate you. And you won't have trained yourself to gather and hoard ideas.

The gray squirrel outside my window right now doesn't sit around on his couch waiting to feel motivated to step outside and scratch scraps of decomposed acorns and other debris out of the hard winter ground; he heads out and digs around anyway.

The gray squirrel is spirit animal of newsletter writers. Be the gray squirrel!

Set a schedule. Stick to it. Don't break the chain. I am proud of you, Gray Squirrel, trawling the lawn out there in the cold morning light!

Some of my most popular newsletters (as measured by most read, most forwarded, most commented back) were written when I "had nothing to say." Like this one. And this one.

3. Looking up from your phone is the best way to find things to write about.

There's another reason the gray squirrel is the spirit animal of the newsletter writer: She's a world-class hoarder: She collects and stashes stuff away for when she needs it.

Writers collect and hoard ideas: seemingly unremarkable things that happen throughout the day, conversations overhead in line at the post office, a side comment by a colleague.

Look for connections between those ideas. Play out something you witnessed to a preposterous end.

Look up from your phone. Snap to. Pay attention.

Creativity comes when you are being pre-creative, as James Altucher says. Take intentional steps to notice things.

4. The fuel for your newsletter is not technology; it's writing that's entertaining + informative.

None of the rest matters if you don't get the writing right. The tech matters. The optimizing is important. But the writing matters above all.

The reason people will read it, love it, refer it... hinges on just one thing: What you say, along with how you say it.

Is that 2 things? Well, is a package of 2 Reese's Peanut Butter Cups two candy bars? Or is it one really superior one?

5. An email newsletter is not a distribution strategy, it's a relationship-builder.

When I talk about the importance of writing, I'm not talking about elegant prose and artful imagery. I'm talking about your honest voice. Your personality. Your point of view. That's what I mean by "letter" vs. "news."

You are showing who you are and how you think—not just what you think. Because although the second might attract an audience, it's the first two that will build a long-lasting relationship between reader and writer, between you and me.

Keep reading Total Annarchy.


Of course, as a Real Estate pro, there are thousands of different ways to create, publish and distribute an e-newsletter. To be honest, as long as it’s genuine and fresh and has relevant, valuable information, it doesn’t really matter that much how you do it - the WHY is the magic.

At West + Main, we create an e-newsletter every single Friday - it’s filled with news and info and listings and events and pretty things and interesting things and all the things. Our agents can send it as is, or they can customize it…but the most important thing is hitting that Send button every Friday.

Check out Past Issues + Subscribe

We also, as part of our commitment to serve the greater Real Estate community, publish a newsletter just for Agents.

Check out Past Issues + Subscribe

If you have questions about your e-newsletter strategy, or want to talk about how West + Main’s e-newsletter might help you nurture and grow your Real Estate business, contact me. I can’t wait to hear from you!

How is real estate tech playing a role in the current housing boom?

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2021 will be the year of the tech-enabled agent

2020 was a year that forced a number of industries to modernize and adopt technologies that had been otherwise underutilized. For the housing economy in particular, tech helped to solve many of the challenges that COVID presented and allowed the industry to not only sustain, but prosper. 

“In 2021, technology will no longer be a ‘nice to have,’ but a must for building trust and standing out amidst an abundance of competitors in the wake of the pandemic,” said John Berkowitz, CEO of OJO Labs. “With the right tech stack, agents and brokers have access to rich market insights at their fingertips, the ability to provide virtual home tours…and a deeper understanding of what consumers really want in a home.”

According to Berkowitz, those that embrace technology will distinguish themselves as stand-out industry leaders, while those that remain ambivalent will struggle to meet consumer needs.

OJO Labs, a real estate artificial intelligence platform, is a 2020 Tech100 Real Estate award recipient. The Tech100 Real Estate awards recognize the companies that are driving innovation in real estate. Nominations close this Friday, December 18.

HousingWire reached out to Berkowitz to learn how real estate tech is playing a role in the current housing boom and what homebuyer trends will look like in the new year.

HousingWire: What kind of real estate market do you expect to see headed into 2021? 

John Berkowitz: In 2021, the housing market faces yet another year of uncertainty. From the new administration to the promise of a COVID-19 vaccine, there are so many forces at play that significantly impact the industry at large; it’s impossible to predict for certain the state of the market in the new year. In fact, our Chief Real Estate Officer has a completely different take than my own, so we’re preparing for anything and everything. 

However, I do believe that we will continue to see a significant housing boom through 2021. With the virus spiking and new lockdown orders, I don’t foresee significant change in fiscal policy or the record low interest rates we’ve encountered throughout 2020. What’s more, coming off an election year, it takes time for new government policies to come into play with the turnover. As such, ongoing low rates will spur demand into the new year, even when it would typically slow down. With all of these factors taken into consideration, the housing market is trending towards continued growth.

Meanwhile, the impact of COVID-19 on homebuyer trends and habits will also fuel a strong market. Today, there are more platforms than ever before to access and buy homes, and agents and consumers alike have leaned on technology to identify and sell the right properties. Additionally, homebuyers continue to look for new homes to be closer to family or meet new preferences, such as bigger backyards or more open space within the home. Paired with the fast turnover rate, these preferences will continue to drive high demand.

HW: What can brokerages and agents do to make sure they’re staying competitive?  

JB: While there are differing opinions internally at OJO Labs on how the market will play out, there is one thing we all agree on: 2021 will be the year of the tech-enabled agent. There’s tremendous opportunity for brokerages and agents to differentiate themselves as they guide consumers through the unknowns of the pandemic, a new administration, and an evolving market. 

In 2021, technology will no longer be a “nice to have,” but a must for building trust and standing out amidst an abundance of competitors in the wake of the pandemic. With the right tech stack, agents and brokers have access to rich market insights at their fingertips, the ability to provide virtual home tours made necessary by the pandemic, and a deeper understanding of what consumers really want in a home. What’s more, the way consumers and agents communicate has transformed, with text, email, and digital apps more important than ever before. Our research found at the onset of the pandemic, 41% of people who still planned to purchase a home reported an increase in remote communication with their agents including text, email, phone, and video. Consumer expectations for agent accessibility and outreach are high, and will carry on through the new year—agents and brokers need solutions that will connect them with consumers within seconds.

Ultimately, those that embrace technology will distinguish themselves as stand-out industry leaders, while those that remain ambivalent will struggle to meet consumer needs. 

In addition, I fundamentally believe that challenging times provide a unique opportunity for outsized growth. Once core survival is secured, identifying ways to capitalize on a crisis can accelerate your business. Staying competitive is a precursor to thriving – and agents and brokers who take risks and make moves that others can’t or won’t make are going to be best positioned to come out of this even stronger.

HW: How is a strong focus on real estate tech especially important during these times?

JB: As real estate technology gained momentum over the last decade, industry experts were concerned that new innovations would displace or diminish jobs. But that’s not how things have played out. Instead, the need for a great agent is stronger than ever. Buying a home is one of life’s biggest decisions—both technology and industry experts play an important role in helping consumers make the right decision.

Even amidst a pandemic, consumers want to find a home that fits their needs. And their desire to make more confident decisions hasn’t changed either. Yet, it’s likely preferences and needs have evolved — concerns about commute time may be less acute, while there may be increased worry about mortgage costs. Real estate tech can help surface those nuanced signals and arm agents with the insights they need to support buyers along their journey. 

Technology is also able to fill many of the gaps that emerged from the pandemic. The number of virtual tours will only continue to rise. We’re already seeing this play out. Take Austin, for example, where the availability of traditional virtual tours grew by 147% between March 2020 and August 2020, while the use of enhanced virtual tours grew 1147% over that same time period. Many of these use cases have emerged due to social distancing and shelter-in-place orders, and I expect that many will transform the way we buy and sell homes in the long run. 

This year has significantly accelerated technology adoption and real estate tech will continue to play an important role in 2021. Homebuyers and sellers have come to expect a seamless, on-demand experience in normal times or otherwise. Thus, agents and brokers will continue to leverage technology to find a home that fits in today’s remote-first world, and beyond.


If you have questions about Real Estate technology, or are thinking about investing in hardware, software or a digital platform but unsure of the potential ROI on your investment…give us a shout. At West + Main Homes, the tech stack that we provide our agents with is simple + strategic. Learn more.

Real Estate Marketing Mastery: 120 Ideas + Resources

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Real Estate Marketing Mastery: The 2021 Definitive Guide

Placester has published a new guide for Real Estate Marketing in 2021 - download it here.

In this new guide, you’ll learn exactly how to use marketing to promote your real estate business, including:

  • Real estate branding

  • Offline marketing

  • Website optimization

  • SEO

  • Email marketing

  • Social media

  • Listing promotion

  • Online reputation signals

  • Blogging, video, and lots more


Who is this for:

You are:

  • A real estate agent, office manager, managing broker, admin, tech lead, or anyone who is interested in improving the way you market and promote real estate for your business.

  • Knowledgeable about the process of buying and selling real estate. You’ve worked in real estate, in a brokerage, with other agents, brokers, admins, and assistants, and you are looking for new methods to deepen your marketing skills.

  • Interested in marketing tactics, tools, and strategies to be more effective generating new business, getting referrals, and staying top-of-mind with the business you have. You are eager to learn more, while recognizing that there are no silver bullets.


You want:

  • A greater sense of impact and control over your buyer and seller pipeline.

  • A more focused, less reactive way to promote your business.

  • To create a system for marketing your business that is less reliant on advertising.

  • To be super effective supporting others with their marketing.

  • More options to respond to unpredictable business challenges, while ensuring your efforts are continually building on a strong foundation.

  • To be strategically driven instead of letting the next shiny object drive you in circles

  • A shared language and common understanding about marketing goals, strategy, and tactics.


By the end of this guide, you will:

  • Understand the purpose of a good marketing strategy.

  • Understand the elements of consistent brand building.

  • Be able to define and prioritize marketing tactics (and related

  • activites) to promote your business.

  • Be able to identify and address common marketing traps.

  • Be able to collaborate with others on marketing.

  • Be able to effectively communicate your marketing needs when hiring help

  • Understand how to consistently improve your marketing

  • Understand how to measure your marketing success.

  • Be able to adapt and improve your marketing as circumstances change.


Let’s get started.

Real Estate Marketing Fundamentals

Picture this: In 2018, there were 5.34 million existing homes sold, plus 667,000 newly constructed homes, according to the National Association of Realtors and the US Census Bureau. That’s about 6 million homes sold to new buyers — and there are about 2 million real estate licensees in the country.

When you do the math, even generously including new construction sales, it’s clear that real estate is a cutthroat business, and only the best agents will capture enough clients to survive long-term.

Real estate agents might not immediately understand why marketing is critical to their success — but it is. Marketing is simply the act of sharing goods and services with an audience who might be interested in buying those goods and services; the better you can promote your goods and services to a receptive audience (as opposed to one that’s not interested in what you have to sell), the more successful your business will be.

When done well, marketing highlights the unique value that you bring to the table, showing specific buyers and sellers exactly why you’re the best choice for them. This means you probably won’t be the ideal choice for everyone — marketing means making some tough decisions about who your audience is and how you want to reach them.

Marketing is especially complex for real estate agents because you're selling both services (your ability to help a buyer or seller close a home transaction) and goods (actual homes for sale). As a business-owner, you’re marketing in order to find clients who you can represent in a home sale, and to find qualified buyers who are interested in making an offer on your listings.

This guide will walk you through everything you need to create a marketing strategy for your real estate business, step-by-step.

Here are the first 10 Steps:

Step 1. Develop a value proposition

If you want to be a successful agent, you should not only have unique characteristics that set you apart from the competition, but you should be able to define what those unique features mean to your clients, leads, and community. A short value proposition should exhibit your value and strengths as an agent. This statement will be reused in your marketing materials again and again.

Ask yourself what makes you unique. What do you bring to the table that other agents don’t? Is it your experience? Your personality? Your knowledge of the area? Or something else?

It’s possible that you bring skills from a past career that are invaluable to you as a real estate agent, or that attributes others might label as flaws are actually secret superpowers in your arsenal. For example, maybe working in health care gave you the ability to handle even the most outsized emotions calmly, which might make you an ideal agent for high-stress sales involving divorce or contentious estates. Or maybe your introversion makes you a good listener, which you can emphasize in your value proposition.

Step 2: Identify your target customer

Marketing always works best when its messaging is focused on a specific segment of your overall market. For example, your marketing will need to speak one way to investors and an entirely different way if your target customers are first-time home buyers.

Ideally, there will be something about your target customer that ties into your value proposition. Why does this particular group of customers need your services? What is it about you that makes you a perfect choice for them?

Resist the temptation to make your target customer overly broad. You can’t be everything to everybody, and you’ll be limiting your own voice if you try. You also don’t want to get too specific if that won’t serve you well; there’s no sense in specializing in condo sales if there’s only one condo unit in your town!

Step 3: Develop a strong real estate agent bio and add it to your “about” page.

Now you know who you are, what you do, and for whom you do it — so put it together in a bio that’s clear, easy to read, professionally written, and can be used across all of your professional platforms. When buyers and sellers find your brand online, they should be able to get a strong sense of your professional qualifications and personality.

Step 4: Get a professional headshot.

Your bio isn’t the only thing that can provide consistency and coherence to your brand; you’ll also need to come up with a personal photograph that exudes a friendly demeanor and elevates your brand with a professional look. Hire a professional photographer who can provide tips on positioning and who can make sure the final product is crisp and presentable in a variety of formats.

If you’re low on funds early in your career, you can also opt to take one on your own that looks professional. Here are the basics:

  • Polish yourself up: Put on makeup and nice, tailored clothing so that you look your best for the picture.

  • Find your scene: You want a solid-colored background with good light that’s not too harsh.

  • Use a self-timer or get a friend to take the photo.

  • Test out different facial expressions and poses.

  • Cheat: Use a photo of someone or something you love to generate a warm smile if you feel self-conscious.

Step 5: Decide which marketing channels to use.

We’re going to cover a lot in this guide, but not every channel will make sense for every agent or every audience. Traditional marketing might not be the best opportunity if you’re trying to target entry-level buyers in a big city with a large tech scene; in that case, you probably want to think about digital market and social media to really capture that younger, tech-savvy demographic.

It’s very difficult, if not impossible, to find the time to use every platform and optimize every channel effectively, so choose where your time will be used best.

Will you use a website? Will you blog often? Will you use Facebook, Twitter, YouTube or another social media option?

Select the marketing channels that make the most sense based on your personality and other skillsets. Start with what will make you feel most comfortable and what you’ll actually do — you can always venture out of your comfort zone later.

Step 6: Prepare your elevator pitch

An elevator pitch is a 30-second pitch to use when talking to new leads — essentially, something you can tell them about who you are and what you do in the time it takes to travel together in an elevator.

If you created a value proposition (above), you can think of a pitch as something very similar. But how things are read on paper doesn’t necessarily translate well to personal interactions.

In your initial conversations with leads, you should be able to make a brief but powerful statement that conveys you’re a knowledgeable agent who knows the market better than anyone. Once you’ve created your pitch, practice it out loud.

Step 7: Infuse your brand with a personal touch

Now that you have an idea of who you want to reach, what you want to say, and how you want to reach them, think about some interesting or quirky ways you can add a personal touch to your business cards, email signatures, social media accounts, website, and other marketing channels that will help identify you and differentiate you.

People like working with other people. If you can give them a glimpse of who you are as a person (include your pet in your branding? share your music obsession in your videos? consistently refer to your favorite sports team in your blog posts?), they’ll be more likely to want to work with you.

Step 8: Have a unique signature item or look.

By the same token, many agents have a distinctive look, whether it’s a color they wear often, a style of dress, a hat, or hairstyle. Develop a positive, distinctive factor for your personal brand that is recognizable and memorable.

Step 9: Get some swag printed with your branding

Brand exposure in your area can help grow your business. Get items like calendars, pens, keychains, and notepads, and have your name, logo, and contact information printed on them to pass out to clients or at local events.

Traditional marketing

By “traditional marketing,” we simply mean marketing pre-internet. For many agents, this is still a quite lucrative and important part of their business, so if it makes sense for your niche and target audience, you may want to consider some or all of the following traditional marketing tactics.

Step 10: Establish partnerships with local area businesses.

Develop relationships with local businesses and request to put your real estate cards or listing information at their desk or bulletin board. Maybe you can keep real estate fliers and brochures at the local pizza place in exchange for always delivering pizza to your buyers on move-in night?


If all of this seems overwhelming…don’t worry! The team at West + Main Homes is here to help with loads of personalized marketing options, personal branding, and social media assets + training that will help you market YOU. Want to learn more? Contact us.

How to Prepare for the Real Estate Market's Uncertainty in 2021

If you’re like most people, you’re glad 2020 is over, and you’re hoping to hit the ground running in 2021.

But are you prepared for the unexpected? The worst-case scenarios? And the potential opportunities?

Check out this compilation of expert opinions and see how 2021 might be very good for real estate agents who play their cards right. (RealTrends)

What Factors Are Driving Real Estate in 2021?

We’ve weathered the 2020 election, and hope for a post-COVID life is emerging. So what factors will influence real estate success in 2021?

  • COVID-19

  • Forbearance

  • Inventory

  • Interest rates

  • Preferences

 There’s a lot of good news, bad news here. Creating and implementing a plan can get you ahead of the competition and help you help your clients in 2021.

COVID-19

COVID-19 has probably caused more cases of whiplash among real estate agents than bad driving and cell phones. Demand in early 2020 was healthy with the overall U.S. real estate market seeing 10% growth according to MarketWatch. Then the virus hit and caused nine weeks of year-over-year declining sales. Eventually, local boards and governments established safeguards and protocols to facilitate real estate sales, buyers and sellers got more comfortable with contactless transactions, and the recovery began. Many people, however, are still struggling financially.

But what’s next? We have a vaccine rollout, which should be good for the economy and real estate demand. But in many markets, we’re setting records for infections and hospitalizations, triggering stay-at-home orders and fostering further economic uncertainty. Are you prepared for a surge of pent-up demand? Or the possibility of another shutdown?

If real estate is considered an essential service in your area, you can keep working. Contact your prospects and let them know that you’ll continue to operate with all COVID safety protocols in place. If your clients are looking for larger homes, check with potential sellers in the suburbs to up your inventory.  

If you’re shut down, top producers recommend that you use this time to enhance your relationship with your client base and market to new prospects:  

  • Target renters and owners in small homes, condominiums, and apartments to let them know which local neighborhoods might offer them more space in an affordable price range, and offer a CMA if they need to sell before they move.

  • Fine-tune your website and amp your social media game.

  • Raise your community profile by spearheading a charity drive or arranging a safe virtual socializing event.

  • Use your time to achieve a new NAR designation such as CRS, e-PRO or a digital marketing certification.

Consider the shutdown an opportunity to make career investments you don’t normally have time to undertake.

Forbearance

This year probably won’t see a return to waves of foreclosures as forbearances expire. That’s because property owners have a lot more equity than they did in 2008, when values cratered and took the economy with them. Owners have the option to sell if they can no longer afford their property. Other borrowers may be offered varying forms of relief including mortgage modifications.  

Consider reaching out to inform homeowners currently in forbearance of their 2021 options:

  • Deferment until they sell or refinance

  • Payment plans to make up the owed back payments

  • Mortgage modification

  • Claim advance

  • Sell the home "as is" (i.e., without paying to make modifications to the home before selling)

Under most formal plans, homeowners’ credit reports will not be damaged as long as they are performing as agreed. Once the forbearance ends, however, this protection will likely go away. Learn about options for homeowners, market yourself as an advocate and problem solver and pick up a few listings — gold in this time of low inventory and rising prices.

Inventory

The COVID-19 crisis caused many to pull their homes off the market. There were mandated shutdowns. Homeowners decided not to move during the pandemic. Others did not want people touring their homes. And to add to this misery, home construction activity fell sharply in the U.S., pinching off the supply of new homes.

In many markets today, inventory is low and prices are rising as buyers and sellers adjust to transacting real estate during the pandemic. How do you get ahead of the competition when inventory is so low? By preparing a better pitch.

First, make sure all of your buyers are pre-approved for their home loans, not just pre-qualified. Determine which neighborhoods they are interested in and can afford, and then market to homeowners there — communicate that you have a specific interested and pre-approved buyer if they’d consider selling. You can also use targeted ads on Facebook to accomplish the same thing.

Interest Rates

Low mortgage rates are doing their part to keep home prices high. However, as soon as the vaccine becomes widespread, students resume in-person learning, travel and restaurant businesses recover, and manufacturing bounces back, the economy will heat up and rates will likely spike. Some metrics such as oil, Treasury yields, and stock prices are already signaling higher mortgage rates around the corner.

This means your clients should be pre-approved for their mortgages and know the upper limit of their loan approvals. If buyers understand that they can’t afford their mortgage payment if rates exceed, say, 3.5%, that should energize them to buy before rates increase to that point.

Changing Buyer Preferences

The last factor in 2021 real estate is the change in buyer preferences in the wake of the pandemic. Although the newest generation of home buyers had been turning to smaller homes in cities and away from bigger homes in the suburbs, new research from the NAR indicates a complete reversal. Parents working from home discovered they needed distraction-free space to work while their kids played. Backyards became desirable amenities for stir-crazy households. And the desire for more space is pushing today’s buyers to accept longer commutes and pay more for homes.

If this is your new reality, get to know the suburbs, the amenities that can placate former city dwellers, and the features these buyers want — good schools, pet-friendly layouts, a lively restaurant scene, walkability, etc. Map out commutes to spacious neighborhoods from major employers. Become a relocation specialist in your own city.  

The pandemic has done plenty of damage but has also created a lot of opportunities for agents who adapt and think on their feet. Worst-case scenarios always come with silver linings, and you’ll gain a competitive advantage by planning for them now.  

Read more from Real Trends.


If you're a Realtor who is exploring new career opportunities, or if you think that West + Main Homes might be a good fit for you, Contact Us or Email Us.

West + Main's Most Popular Classes + Replays in 2020

When the global pandemic hit the United States in early 2020, so many things changed so quickly - by the week, day, and even by the hour. As physical interaction and restrictions were added, we as a Real Estate brokerage worked constantly to not only navigate the constant flux while keeping our brokers safe + healthy, but also to keep our crew moving forward, growing + learning, and engaged with our professional community.

One bright-side that we were able to find was our team’s fast-moving ability to shift all of our planned education, workshops and events online by evaluating every available platform and identifying one that would avoid zoom-fatigue, create engagement, allow for simple registration without requiring software download or storage, and which also created and distributed recordings of each session immediately.

Another cool thing about Livestorm is its analytics - we can track how many people view each session and for how long, who attended live vs watching a replay, etc. Can you believe we have produced 381,180 seconds of valuable content (that’s 106+ hours and counting) since March 2020?!

So, we thought it would be cool to share our 10 most popular sessions from 2020…and you are still able to access the replays!


#10 Anti-Racism for Real Estate Q&A

Tacoma Real Estate Agent Marguerite Martin interviewed Tori Williams Douglass, an anti-racist educator, writer, content creator, and creator of “White Homework,” and their thought-provoking, in-depth conversation about being actively anti-racist in the real estate is a must-listen for anyone in the industry (and really, anyone interested in anti-racist work will find their 1-hour conversation extremely valuable). 

Tori uses the intersection of history, data, and neuroscience to create a compelling story about race, racism, and restorative justice. Together, Tori and Marguerite dive into how racism shows up in real estate and what it looks like to identify and acknowledge a realtor’s role in that. 

(Please note: there is a $25 fee to access this replay in order to support Tori in her continuous work.)


#9 2021 Business Planning Workshop with Erin Bradley

DOWNLOAD these files after registering!

  1. Business Planning Preparation (Complete before the event)

  2. Design Your Future (Work on this during the event)

Transform from chaos to calm, and plan for healthy growth in real estate in 2021 in this 2-hour, hands-on workshop.


#8 and #7 Five Year Vision - One Year Action Plan (2 Sessions)

In this webinar industry expert Marguerite Martin will walk you through a series of questions designed to help you get clarity around a 5 year vision for your life. What does success look like for your life and your business? When we know where we are headed decision making becomes more clear. 

Once we have our 5 year visions we will create a one year action plan to begin systematically moving towards a business that supports our ideal life.


#6 November 2020 Market Update Presented by Megan Aller/First American Title

Megan Aller with First American Title is back with an all-new Greater Denver Metro Market Stats Update! Join us to hear the latest numbers and how you can apply them to your Real Estate business, communicate them to your clients, and predict what might be coming next to the Denver Metro Area's housing market! Everyone is welcome.

(Please note: Megan provides our team with a Monthly Market Update every second Thursday at 10am!)


#5 New Kids Class - Comparative Market Analysis (CMA) Workshop

Each week at 10am MST, join us to explore a step in the transaction process, a business-building, hands-on workshop, or mastery panel featuring experienced agents.

These are the deep dives that you need in order to grow your Real Estate business, stay in compliance, and connect with your peers in a safe space.

Each session will be recorded so you can watch later or go back to review anytime, but we highly encourage you to attend the live sessions - ask questions, jump in, and soak it all in - we can’t wait to see you there!

Special guest and book giveaway!

Join Managing Broker Greg Fischer to get the ins and outs of performing Comparative Market Analysis (CMA). As Cloud CMA founder Greg Robertson would say "successful real estate practices aren't built on guesswork. He will make a special appearance and share insights from his new book "The Art of the CMA: Win Hearts, Minds, and Loyalty by Mastering Real Estate’s Most Versatile Tool."


#4 Fair Housing 101 Presented by the Denver Metro Fair Housing Center.

The Fair Housing Act has two main purposes—prevent discrimination and reverse housing segregation. Agents in a real estate transaction are prohibited by law from discriminating on the basis of race, color, religion, sex, handicap, familial status, or national origin. A request from the home seller or landlord to act in a discriminatory manner in the sale, lease or rental cannot legally be fulfilled by the real estate professional. Learn about specific issues in Metro Denver.

Annual Requirement for all West + Main agents.


#3 Power Hours: Preparing + Executing Touches

Live presentation and Q&A with Emily Johnson where we learn about marketing and advertising strategies for preparing for and reaching out to people who want to hear from you!

What are you going to say? What are you going to do? When are you going to do it?

If you ask yourself those questions when it comes to reaching out to your sphere - this is the class for you! As an agent who has built a business and sphere in two very different markets over the last six years, I have broken down simple ways to "touch" your sphere at least monthly in about an hour!


#2 Humans, Storytelling & Chaos Taught by Valerie Garcia

How to talk to your audience, serve your people, and tell your story when your routine is upside down.


#1 Habits + Systems Workshop Series (8 Sessions)

Video on Vimeo | Audio on Spotify + Apple + Google + Anchor

Taught by West + Main Agent + Managing Broker Allie Carlson, this 8-week Ninja Workshop Series will help you dive deeper into the Ninja Selling habits and systems to improve both your Real Estate business and your life. We highly recommend that you commit to the entire series, and also read Ninja Selling by Larry Kendall.


We are looking forward to providing West + Main agents, along with the greater Real Estate community with valuable content and opportunities in 2021…and we’ve already started planning!

Bookmark our calendar at LearnAtWestAndMain.com - it’s constantly being updated!

Check out a few more popular replays!

See what we are planning for Q1 21.

Ready to grow your business the West + Main way? We’re hiring!

2021 housing market outlook: No signs of slowing

After a banner year for the housing market in 2020, expect next year to be even stronger

2020 has been a remarkably strong year for the housing market. Sales volume has remained elevated compared to last year since about mid-June, home values are growing more quickly than they have in 15 years and homes are typically selling a full three weeks faster than a year ago. 

Incredibly, next year’s housing market outlook is poised to be much stronger. 

We are on pace to see 5.66 million homes sold in 2020, a solid 6% growth over 2019. The market should shatter that pace in 2021, potentially hitting 6.9 million homes sold – 21.8% annual growth – in what’s likely to be the strongest year for sales since the Great Recession. And given the expected volume of sales and likely improvement in the economy, year-over-year home value growth reaching 10.3% – the first time in double digits since 2006 – isn’t out of the question.

Driving the bullish housing market outlook is the current strength of the market, which has blown past the usual seasonal slowdown and shown no signs of cooling off this winter, demographic tailwinds, expectations for continued low mortgage rates (though they’ll likely rise from today’s near-record lows) and increased adoption of real estate technology that makes connections between buyers and sellers faster and easier. 

Elevated housing market demand appears to be here to stay

Price gains are being driven by the fundamentals of supply and demand. The bill for years of underbuilding since the Great Recession is coming due as a wave of Millennials entering their mid-30s are in the market for their first home, many of which have likely accelerated their timeline due to the pandemic. These first-time buyers put especially acute demand pressures on the market because they do not have an existing home to turn around and sell, thereby replenishing the supply of available homes. 

Adding to the pile of evidence that heavy housing demand will sustain, Zillow estimates there are 5.7 million “missing” households since the mid-2000s housing crash, partly as a result of the supply of new homes drying up relative to previous decades. These missing households represent people who historically would have moved into their own home but have been unable or unwilling to do so, and should keep housing demand high for many years to come as the market catches up.

Rising mortgage rates unlikely to make a dent

Mortgage rates, which sank to record lows in 2020, are likely to rise as markets anticipate an economic recovery and rebounding inflation. It’s possible a slight rate increase will tilt the financial scales away from homeownership for some would-be buyers, but monthly mortgage payments remain more affordable than renting in much of the country – assuming a down payment is within reach. In other words, don’t expect a few more basis points on 30-year mortgage rates to weigh on buyer demand in a meaningful way.

Technology is improving ease and speed of transactions

The adoption of new and existing technologies during the pandemic has made buying a home not only more convenient, but faster, too. 

Online real estate search platforms allow home shoppers to winnow down their options from home before they hit the road with an agent. Now with advancements like virtual 3D Home tours and self-tour technology, shoppers can be more confident as they narrow their list and can tour homes on their schedule – no more waiting for the weekend before you take a tour. 

These innovations can speed up the process, connecting sellers with interested buyers more quickly and increasing the pace of transactions and keeping inventory from stockpiling to the same degree it has in the past.


Economic + Housing Experts Predict Post-Pandemic Rebound

Economic & Housing Experts Predict Post-Pandemic Rebound

Expect the post-pandemic economic rebound, improving job conditions and stable interest rates to continue in 2021, according to a survey of more than 20 top U.S. economic and housing experts.

Key Highlights

  • More than 20 leading economic and housing experts predict GDP growth of 3.5% and an annual unemployment rate of 6.2% in 2021.

  • Housing prices are expected to climb 8.0% next year and 5.5% in 2022, with 30-year fixed mortgage rates of 3.0% and 3.25% for 2021 and 2022, respectively.

  • Dallas-Fort Worth, Atlanta, Phoenix, Indianapolis and Provo-Orem join five other metropolitan areas among NAR’s top 10 real estate markets during and in a post-COVID-19 environment.

Lawrence Yun, NAR chief economist and senior vice president of research, unveiled the consensus forecast today during NAR’s second annual Real Estate Forecast Summit.

The group of experts predicted:

  • Gross Domestic Product growth of 3.5% in 2021 and 3.0% in 2022;

  • An annual unemployment rate of 6.2% next year with a decline to 5.0% in 2022;

  • Average annual 30-year fixed mortgage rates of 3.0% and 3.25% for 2021 and 2022, respectively;

  • Annual median home prices to increase by 8.0% in 2021 and by 5.5% in 2022;

  • Housing starts of 1.50 million next year and 1.59 million in 2022;

  • The share of the U.S. workforce working from home to be 18% in 2021 – down from 21% in 2020 – and 12% in 2022; and

  • Small declines in office and hotel vacancy rates in 2021, with a slight increase in retail vacancies next year.

When asked if the Federal Open Market Committee will change the federal funds rate in 2021, 90% of the experts surveyed said they expect no change in the current rate of 0%. For 2022, the experts predict a rate increase of 0.25%.

“It is an understatement to say the year 2020 has been filled with challenges and full of surprises,” said Yun. “Yet, one astonishing development has been the hot housing market as consumers eyed record-low mortgage rates and reconsidered what a home should be in a new economy with flexible work-from-home schedules.”

In 2020, home sales will reach 5.52 million, the highest annual mark since 2006, with the median home price setting a record high of $293,000, according to NAR.

Top 10 Real Estate Markets During and in a Post-COVID-19 Environment

NAR identified 10 markets that have shown resilience during this pandemic period and are expected to perform well in a post-COVID-19 environment in the next two years. In alphabetical order, the markets are:

  • Atlanta-Sandy Springs-Alpharetta, Georgia

  • Boise City, Idaho

  • Charleston-North Charleston, South Carolina

  • Dallas-Fort Worth-Arlington, Texas

  • Des Moines-West Des Moines, Iowa

  • Indianapolis-Carmel-Anderson, Indiana

  • Madison, Wisconsin

  • Phoenix-Mesa-Chandler, Arizona

  • Provo-Orem, Utah

  • Spokane-Spokane Valley, Washington

“Some markets have been performing exceptionally well throughout the pandemic and they’ll likely carry that momentum well into 2021 and beyond because of strong in-migration of new residents, faster local job market recoveries and environments conducive to work-from-home arrangements and other factors,” Yun said.

NAR identified the top 10 metro areas by considering a variety of indicators that it views to be influential to a metro area’s recovery and growth prospects in a post-pandemic environment over the next two years, including: unemployment rate; net domestic migration, including movers from expensive West Coast areas; share of workers in retail trade, leisure and hospitality industries; mobility to retail and leisure places; and the fraction of the workforce working from home, among others.

“As we look towards 2021 and beyond, expect these 10 markets to perform strongly with potential buyers finding conditions particularly favorable to purchase a home,” said NAR President Charlie Oppler, a Realtor® from Franklin Lakes, N.J., and the CEO of Prominent Properties Sotheby’s International Realty. “Overall, residential real estate will continue to be an important driver of our nation’s economic recovery and the activity in these markets will help lead the way.”

Low unemployment rates compared to the national average signaled strong employment environments for residents of these areas. At 4.2%, Provo-Orem boasts the lowest unemployment rate among those listed, followed by Madison at 4.3%, Charleston at 4.7% and Des Moines at 5%.

Areas that are already attractive destinations to purchase a home, especially among movers from more expensive West Coast cities, may attract more technology workers, many of whom are from organizations with very flexible, and in some cases permanent, work-from-home policies. Overall, the Phoenix metro area attracted the largest number of movers from West Coast metro areas, with Dallas ranking second. Atlanta had the highest share of workers working from home at 8.8%, compared to the national share of 5.6%. Spokane also had a high fraction of the workforce work from home at 7.2%.

To view NAR’s Top 10 Markets During and in a Post-COVID-19 Environment report, visit https://www.nar.realtor/reports/top-ten-markets-during-covid

The 2020 NAR Real Estate Forecast Summit consensus forecasts are compiled as the median of the responses of 23 economic and housing market experts who participated during the 2019 and 2020 summits. The survey was conducted from November 19 through December 4, 2020.

To view the 2020 NAR Real Estate Forecast Summit consensus forecast report, visit  https://www.nar.realtor/research-and-statistics/research-reports/2020-consensus-forecast.

West + Main's In-House Education Schedule - 2021 Q1

West + Main Homes is dedicated to providing our agents with ongoing education, business-building workshops + more! Bookmark our calendar at LearnAtWestAndMain.com for updates!

If you have a valuable class or learning opportunity that our agents might benefit from, contact us.


January 5 - Exclusive Contracts

In this class you’ll learn best practices regarding WHEN and HOW to complete Exclusive agreements with your clients.

Exclusive Right To Buy Listing Contract
Exclusive Right to Sell Listing Contract


Pre-Class Homework: Prior to the class, please complete an Exclusive Right To Buy Listing Contract, an Exclusive Right to Sell Listing Contract AND a Contract to Buy and Sell Contract for a property and come to class ready to ask questions!

Taught by West + Main Managers Ashley and Malisa.

Looking for a Contracts Line by Line Class? Watch this replay.
Do you know your Dates + Deadlines?
Watch this replay.


January 12 - CMA's 3 Ways: How to create a Comparative Market Analysis report using 3 different platforms, and how to prospect using CMA's.

Matrix, RPR and Cloud CMA are 3 tools that Realtors use to research property values and create Comparative Market Analysis reports.

During this class, you will learn how to use all 3 tools and which might be appropriate to use in different situations.

Pre-Class homework: Prior to class, please pull a CMA for a property and come prepared to ask questions!

Taught by West + Main Managers Stacie, Greg and Ashley.

Want to do a deep dive into CMA’s? Watch this replay.




February 2 - Open Houses - How to Prepare for, Promote + Host a Successful Open House

Taught by West + Main Open House Rockstars Allie + Bev

Pre-Class Homework: Check out the Open House resources in Brokermint and plan to prep your Open House materials so that they are always ready to go!



February 9 - Valentine Workshop/Power Hour

In this hands-on workshop you’ll be challenged to connect with 100 people you already know - and learn how spending just an hour dedicated to nurturing your sphere can build your business.

Pre-Class Homework: Pick up your valentines and anything that you would like to send with them. Have your list ready.

Taught by West + Main Rockstar Emily J


February 16 - What to Expect at Inspection


In this class you will learn How to Draft an Inspection Objection, Inspection Resolution and Amend/Extend.

Pre-Class Homework: Using the provided Inspection Report, draft an Inspection Objection before class and bring your questions!


February 23 - Insta: From Posts to Reels - How to Use Instagram to Build Your Real Estate Business!

Plus...stay in compliance, insta with intention + create a strategy, not a time-suck!

Pre-Class Homework: Download Instagram and Start an Account if you haven't already!

Taught by West + Main Brand Manager Helen Thompson


March 2 - Everything You Need to Know About HOA's

Instructor Announced Soon.


March 9 - Selling Mountain Properties

Taught by West + Main Mountain Superstar Jess Munsterman


March 16 - Selling New Construction/Value of a Buyer's Agent

Taught by West + Main Managing Broker Malisa


March 23 - Mock Closing

Hosted by Fidelity Title’s VP of Sales Jim Cimino


March 30 - I'm Under Contract, Now What?

Taught by West + Main’s Amazing Compliance Team Ashley and Joy