How to price a listing in a red-hot seller's market

How to price a listing in a red-hot seller's market

Basing your price on comparable sales is usually a solid strategy. But what happens when you try to sell your own house in a red-hot seller's market with a broad range of comps? Here's one real estate pro's experience, which was originally published in Inman News:

When you’re selling your own property in a red-hot seller’s market, and the comps are all over the place, where do you price your listing to obtain the highest possible price? 

I’m currently helping my brother buy a new condo here in Austin and sell our family home in California. As I look at the comparable sales on realtor.com and Zillow, however, I’m in a real quandary about where to price the property, especially because I don’t have access to the Los Angeles MLS.  

When you are the seller

First and foremost, if you’re selling your primary residence, don’t become a for-sale-by-owner (FSBO). Instead, hire the most competent agent you know to represent you. If you feel you are entitled to part of the commission, take a 25 percent referral fee. You will be better served by having a great agent negotiating on your behalf rather than doing it yourself. 

‘But Zillow says my house is worth more!’

One of the most common objections agents hear is, “Zillow says my house is worth more.” Like other sellers who cannot access the MLS, I decided to check the values on five different AVMs to see where they priced our three-bedroom, two-bathroom, 1,224-square-foot property:

  • HomeSnap: $747,000

  • NARRPR.com: $647,000 – $840,000

  • Realtor.com: $719,000

  • Trulia: $791,654

  • Zillow: $799,000

When a seller raises the Zillow objection, share the values from the AVMs above and then say:

“These values are based on computer algorithms known as automated valuation models. As you can see, the numbers are quite different. The only way to accurately estimate the value of your property is to do a thorough analysis of the comparable sales.” 

At that point, review your comparable market analysis (CMA)

Which comparable sales are the right comparable sales? 

Although there’s very little inventory on the market, we had two strong comparable sales. A flipper sold the three-bedroom, one-bathroom, 1,024-square-foot home directly across the street for $720,000.

The two-bedroom, one-bathroom, 888-square-foot house two doors up the street sold for $630,000. It was identical to ours before we added a full primary suite, bath and walk-in closet. Based on those two comparable sales and the AVM numbers, I put the price on our property at about $785,000 or possibly $800,000 in a multiple-offer situation.

Was becoming an iBuyer the right option? 

I decided to investigate the HomeLight Trade-In program to see if working with it made sense. The representative I worked with asked me if I would like to see an investor offer, which she could generate on the spot. I received an offer from Opendoor of $763,000 and one from another investor of $722,000 in less than two minutes.

Opendoor charges a 5 percent administrative fee for its program, about 2 percent in closing costs, plus any repairs they have to make to put the property on the market. It offers licensed agents/brokers a 1 percent referral fee for any listings they introduce to Opendoor.

When I ran the numbers doing a traditional sale versus doing the Opendoor offer, the difference was only about $8,000. The challenge was that Opendoor couldn’t finalize the offer until it had a detailed video of the property. Normally, it would send someone out in person, however, with the increase in COVID-19 cases, that service was on hold. 

I was giving serious thought to flying out to California, shooting the video and seeing if I could do a concurrent close with the condo and avoid having to take out a loan. 

The comp that changed everything

Our house was built in 1951. The developer built that same floor plan on eight other lots in the area. A few days ago, I remembered saving a listing that was the exact same house as ours, though our additions were slightly different. I searched for it and found that it closed at the end of October for $852,000. 

Back to basics

Now, I was really confused. I decided to use the same approach I’ve used for decades — a price-per-square-foot comparison. There were nine comparable sales in the immediate area with an average price per square foot of $695. That put the property at $851,000. After that analysis, the $850,000 price seemed right. 

Back at Opendoor

Opendoor currently had a property on the market that was similar to our home. It had purchased the home for $762,000 and currently had it on the market at $820,000 after two price reductions from the original list price of $830,000.

The kitchen cabinetry was in poor condition, and the living areas had two different colors of hardwood. Clearly, a $763,000 offer was a non-starter for us given Opendoor’s list price on this property.  

Which pricing strategy should I use? 

On this week’s show, Greg McDaniel asked me an important question, “What matters most to you and your brother — time or money?” Like most sellers, I would like both.

McDaniel went on to explain that agents in his area (Walnut Creek) are pricing properties exactly where they should sell. On the other hand, agents in San Francisco and Contra Costa County are pricing properties 15-30 percent below market value to get them bid up. 

I turned to my long-time friend Nancy Sanborn, who is the top probate agent in Los Angeles. She was adamant I should list at $799,000. 

Going where consumers cannot go

When I sent Sanborn my price-per-foot analysis, she stuck to her guns on the price. She told me she had used this strategy on every one of her listings, and they all were bid up well over asking price. 

Because I didn’t have access to the Los Angeles MLS, Sanborn researched the list prices on the comparable sales. That was a real eye-opener. My “perfect comp” was listed at $819,000, was bid up to $857,000, with a seller concession of $5,000 for repairs to make the final price $852,000. 

The $1 and $100 pricing mistakes

In 2019, I wrote an article explaining why it was important to change your pricing strategy based on the high percentage of people who were searching on their mobile devices. For example, if you priced your property at $799,000, you would miss those people who were searching above $800,000.

At this point I was considering listing at $800,000. When I checked the price ranges realtor.com generated automatically for mobile searches, the range was $600,000-$800,000. So, $800,000 seemed like the right price, but I was still thinking about what Sanborn had recommended.

It’s their house, and it’s their decision

Because this is my brother’s home, I decided to let him make the final decision. Based on his experience managing a specialty electronics store, he said the following:

“We always priced our products with a 99 on the end because of the psychological motivation of it seeming less expensive. Let’s list at $799,000.”

That clinched it for me. When the house is ready for sale, we’ll be listing at $799,000. There’s an old broker adage that says, “You can’t underprice a property in a heated market.” We’ll see if it’s true in our case.


Want to keep learning about CMA’s and pricing strategies?

+ Join Managing Broker Greg Fischer to get the ins and outs of performing Comparative Market Analysis (CMA).

As Cloud CMA founder Greg Robertson would say "successful real estate practices aren't built on guesswork. He will make a special appearance and share insights from his new book "The Art of the CMA: Win Hearts, Minds, and Loyalty by Mastering Real Estate’s Most Versatile Tool."

Watch the Replay

+ CMA's 3 Ways: How to create a Comparative Market Analysis report using 3 different platforms, and how to prospect using CMA's.

Matrix, RPR and Cloud CMA are 3 tools that Realtors use to research property values and create Comparative Market Analysis reports.

During this class, you will learn how to use all 3 tools and which might be appropriate to use in different situations.

Watch the Replay

Welcoming Zillow to the MLS

Hello colleagues and friends! I am not the first person to alert you to the monumental news that Zillow is now a member of MLS’ and REALTOR® Associations all across the country.

But I might be the first person to encourage you to consider all the reasons why this is good.

A Monumental Shift in Real Estate Advertising

These changes are positive for every member of the real estate ecosystem and consumers alike.

I’d be remiss if I did not acknowledge the consternation that exists in the industry when it comes to Zillow. I’m here to walk you down a more peaceful and productive road forward.

[Check out the bottom of this post for a list of resources and links that dive deeper into specifics]

This might be the most historic real estate technology event since listings came online.

For more than a decade Zillow assembled digital listing advertisements through a patchwork of data feeds. Today they are publishing listings via the gold standard of property display: IDX.

Internet Data Exchange (IDX) Background & FAQ by National Association of Realtors (NAR)

Zillow is following listings advertising rules that Brokers and REALTORS® manage.

While it might be true that Zillow had its battles with listings accuracy and completeness through the years, the circumstances around that struggle are now forever in the past.

Real estate agents don’t have to lift a finger and their listings will appear for free on Zillow.

Over 100 million visitors go to Zillow to browse home advertisements every month.

It’s worth questioning why any real estate broker would intentionally keep their listings off Zillow in the past when it’s the most popular consumer destination to see homes for sale.

Withholding listings from Zillow was fringe and risky before…and now impossible today.

The listings on Zillow are as accurate and complete as what agents put on the MLS.

We’ve seen social marketing posts by agents claiming the MLS stopped sending listings to Zillow. This is completely false and nearly impossible now Zillow is a member of the MLS.

If you’re seeing any issues today, be patient. Code is complex and time-consuming to update. Use this time to reach out to people and introduce them to your branded experiences.

A positive attitude about Zillow is good for all real estate agents and brokerages.

Zillow has a wealth of expertise that will benefit the MLS’ and REALTOR® Associations. I ‘d be welcoming them with open arms, just like any of the other businesses who love this work.

What’s Going to Happen Next

I’ve decided to skip over some of the more granular issues surrounding Zillow’s updates in service to one of my most pressing pleas: Please treat Zillow like you would any other brokerage in the market. We know tons of great people working for companies other than ours.

It’s a vital year to show everyone how unified and special and innovative real estate truly is.

It might seem like the perfect storm to manipulate the confusion about the Zillow platform change in your own favor somehow. I am choosing to marvel at the feat from a distance and am ecstatic that our agents can continue promising clients their listings will show up quickly and seamlessly on Zillow just like they always have. The IDX feed is like getting an upgraded ad.

Because the MLS is the premier system of cooperation in data for independent and fierce real estate professionals, let’s continue treating it with the respect and nuance it deserves.

Zillow has always been a peer in the housing space. Now they just look a little more like you.

 
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Greg Fischer

Tech | Managing Broker

(720) 605-3325

 

Further Reading & Background

  • Update on Switch to IDX Feeds & Agent Profiles - link
    01/21/21 | Zillow Premier Agent

  • Internet Data Exchange (IDX) Background and FAQ - link
    01/01/21 | The National Association of REALTORS® (NAR)

  • FAQ: Zillow Product Updates - link
    01/12/21 | Zillow Premier Agent

  • NAR, MLS, and Technology Leaders Openly Discuss Zillow and IDX - link
    01/18/21 | Bright MLS Podcast

  • Creating a Better Real Estate Experience - link
    09/21/20 | Zillow Premier Agent

  • A Message from Zillow’s Chief Industry Development Officer- link
    09/22/20 | Zillow

  • Zillow Offers Expand Services in 2021 to Simplify Customer Transactions - link
    09/23/20 | Zillow PR

  • Internet Data Exchange (IDX) Policy - link
    01/01/21 | The National Association of REALTORS® (NAR)

  • REcolorado MLS Rules & Regulations - link
    04/23/20 | REcolorado

  • How Zillow’s transition to IDX feeds affects you - link
    11/24/20 | CRMLS

  • MLS Clear Cooperation Policy - link
    01/01/20 | The National Association of REALTORS® (NAR)

How often are you sending an e-newsletter?

I subscribe to A LOT of newsletters. My fave way to get my day going and my brain flowing is to scroll through them every morning - most of the time, it’s a quick breeze-through and I delete many of them straight away. BUT if something catches my eye, I leave it in my inbox for a deeper dive later…and if there is something that seems like it will be useful for my own audiences (hey, that’s you!) I will either slack myself a link or star the email to read when I’m ready.

As a marketer, I’ve always believed in the effectiveness of a well-written, carefully curated newsletter sent with careful regularity - no matter the product, the service or the industry, I KNOW it’s an important part of pretty much any marketing mix.

So, when I cracked open Ann Handley’s newsletter this morning, ready to savor it because it’s one of my favorites and she’s a genius…I read it twice and then gave it a star - because I knew I needed too share it with you, the Real Estate community I love to help, because I know that some of you doubt the importance or effectiveness of an e-newsletter sent by Realtors to their people, and I’m here to convince you!

Subscribe to Ann’s newsletter, Total Annarchy.


Excerpt:

Three years ago this week—in January 2018—I decided to start this newsletter.

Why? I wanted connection—not one-to-many social media connection, but me-to-you direct connection.

Three years ago, I also realized a fundamental truth:

The most important part of the newsletter is the letter, not the news.

There were other, secondary reasons I thought of later—some much later.

  • I wanted the joy of making something that was 100% mine.

  • I wanted to understand how to build momentum with an email list (and truly understand, from the inside-out, what works).

  • I wanted to experiment, to play, to have fun. I wanted to feel a little more alive.

Does that feel like a ridiculously tall order for an email ferpetesake? Especially that last one?

If I wanted to fee alive... wouldn't it be less work to—I don't know—throw my hands in the air and hang out of the sunroof of a speeding vehicle LOL?

So here we are, 3 years later. I've written to you 78 times, never missing a single newsletter in my every-other-Sunday fortnight rotation. Not breaking the chain was important to me—more on that in a sec.

This list grew 2150% in 3 years, from 2,000-ish to 45,026.

So let's talk what I've learned, what matters in marketing, how to build an audience, and what's next.

Three years ago, I couldn't have imagined how deeply necessary connection would be now, in 2021's babyhood. (Hard to imagine that 2021 is still just a mewling newborn, considering how much drama and strife its little round eyes have seen already. But it is.)

Seven things I've learned:

1. Quality matters more than frequency. With some exceptions.

It takes me 8-ish hours to write and publish this newsletter. Is that a lot? I don't know, really. But it's how long it takes me.

That's why I publish only every two weeks: I can't chew up every weekend. Just every-other.

How often should you publish? I get this question a lot. There's no right answer. But for most people:

  • At a minimum, your newsletter should publish no less frequently than every two weeks (a fortnight). If you can manage it, publish it every week.

  • Monthly is too infrequent. It's too much time; subscribers will forget you. It'll be too hard to build momentum.

2. 'Write only when you have something to say' doesn't work.

The problem with that approach is that you will find excuses to not write.

It's an out. An alibi. You will decide that whatever you have a mind to say isn't very insightful after all, no one will miss you anyway, and you might as well sit on the couch inhaling Bridgerton.

And the problem is—you will be right. No one will miss you, because they won't haven grown to anticipate you. And you won't have trained yourself to gather and hoard ideas.

The gray squirrel outside my window right now doesn't sit around on his couch waiting to feel motivated to step outside and scratch scraps of decomposed acorns and other debris out of the hard winter ground; he heads out and digs around anyway.

The gray squirrel is spirit animal of newsletter writers. Be the gray squirrel!

Set a schedule. Stick to it. Don't break the chain. I am proud of you, Gray Squirrel, trawling the lawn out there in the cold morning light!

Some of my most popular newsletters (as measured by most read, most forwarded, most commented back) were written when I "had nothing to say." Like this one. And this one.

3. Looking up from your phone is the best way to find things to write about.

There's another reason the gray squirrel is the spirit animal of the newsletter writer: She's a world-class hoarder: She collects and stashes stuff away for when she needs it.

Writers collect and hoard ideas: seemingly unremarkable things that happen throughout the day, conversations overhead in line at the post office, a side comment by a colleague.

Look for connections between those ideas. Play out something you witnessed to a preposterous end.

Look up from your phone. Snap to. Pay attention.

Creativity comes when you are being pre-creative, as James Altucher says. Take intentional steps to notice things.

4. The fuel for your newsletter is not technology; it's writing that's entertaining + informative.

None of the rest matters if you don't get the writing right. The tech matters. The optimizing is important. But the writing matters above all.

The reason people will read it, love it, refer it... hinges on just one thing: What you say, along with how you say it.

Is that 2 things? Well, is a package of 2 Reese's Peanut Butter Cups two candy bars? Or is it one really superior one?

5. An email newsletter is not a distribution strategy, it's a relationship-builder.

When I talk about the importance of writing, I'm not talking about elegant prose and artful imagery. I'm talking about your honest voice. Your personality. Your point of view. That's what I mean by "letter" vs. "news."

You are showing who you are and how you think—not just what you think. Because although the second might attract an audience, it's the first two that will build a long-lasting relationship between reader and writer, between you and me.

Keep reading Total Annarchy.


Of course, as a Real Estate pro, there are thousands of different ways to create, publish and distribute an e-newsletter. To be honest, as long as it’s genuine and fresh and has relevant, valuable information, it doesn’t really matter that much how you do it - the WHY is the magic.

At West + Main, we create an e-newsletter every single Friday - it’s filled with news and info and listings and events and pretty things and interesting things and all the things. Our agents can send it as is, or they can customize it…but the most important thing is hitting that Send button every Friday.

Check out Past Issues + Subscribe

We also, as part of our commitment to serve the greater Real Estate community, publish a newsletter just for Agents.

Check out Past Issues + Subscribe

If you have questions about your e-newsletter strategy, or want to talk about how West + Main’s e-newsletter might help you nurture and grow your Real Estate business, contact me. I can’t wait to hear from you!

How is real estate tech playing a role in the current housing boom?

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2021 will be the year of the tech-enabled agent

2020 was a year that forced a number of industries to modernize and adopt technologies that had been otherwise underutilized. For the housing economy in particular, tech helped to solve many of the challenges that COVID presented and allowed the industry to not only sustain, but prosper. 

“In 2021, technology will no longer be a ‘nice to have,’ but a must for building trust and standing out amidst an abundance of competitors in the wake of the pandemic,” said John Berkowitz, CEO of OJO Labs. “With the right tech stack, agents and brokers have access to rich market insights at their fingertips, the ability to provide virtual home tours…and a deeper understanding of what consumers really want in a home.”

According to Berkowitz, those that embrace technology will distinguish themselves as stand-out industry leaders, while those that remain ambivalent will struggle to meet consumer needs.

OJO Labs, a real estate artificial intelligence platform, is a 2020 Tech100 Real Estate award recipient. The Tech100 Real Estate awards recognize the companies that are driving innovation in real estate. Nominations close this Friday, December 18.

HousingWire reached out to Berkowitz to learn how real estate tech is playing a role in the current housing boom and what homebuyer trends will look like in the new year.

HousingWire: What kind of real estate market do you expect to see headed into 2021? 

John Berkowitz: In 2021, the housing market faces yet another year of uncertainty. From the new administration to the promise of a COVID-19 vaccine, there are so many forces at play that significantly impact the industry at large; it’s impossible to predict for certain the state of the market in the new year. In fact, our Chief Real Estate Officer has a completely different take than my own, so we’re preparing for anything and everything. 

However, I do believe that we will continue to see a significant housing boom through 2021. With the virus spiking and new lockdown orders, I don’t foresee significant change in fiscal policy or the record low interest rates we’ve encountered throughout 2020. What’s more, coming off an election year, it takes time for new government policies to come into play with the turnover. As such, ongoing low rates will spur demand into the new year, even when it would typically slow down. With all of these factors taken into consideration, the housing market is trending towards continued growth.

Meanwhile, the impact of COVID-19 on homebuyer trends and habits will also fuel a strong market. Today, there are more platforms than ever before to access and buy homes, and agents and consumers alike have leaned on technology to identify and sell the right properties. Additionally, homebuyers continue to look for new homes to be closer to family or meet new preferences, such as bigger backyards or more open space within the home. Paired with the fast turnover rate, these preferences will continue to drive high demand.

HW: What can brokerages and agents do to make sure they’re staying competitive?  

JB: While there are differing opinions internally at OJO Labs on how the market will play out, there is one thing we all agree on: 2021 will be the year of the tech-enabled agent. There’s tremendous opportunity for brokerages and agents to differentiate themselves as they guide consumers through the unknowns of the pandemic, a new administration, and an evolving market. 

In 2021, technology will no longer be a “nice to have,” but a must for building trust and standing out amidst an abundance of competitors in the wake of the pandemic. With the right tech stack, agents and brokers have access to rich market insights at their fingertips, the ability to provide virtual home tours made necessary by the pandemic, and a deeper understanding of what consumers really want in a home. What’s more, the way consumers and agents communicate has transformed, with text, email, and digital apps more important than ever before. Our research found at the onset of the pandemic, 41% of people who still planned to purchase a home reported an increase in remote communication with their agents including text, email, phone, and video. Consumer expectations for agent accessibility and outreach are high, and will carry on through the new year—agents and brokers need solutions that will connect them with consumers within seconds.

Ultimately, those that embrace technology will distinguish themselves as stand-out industry leaders, while those that remain ambivalent will struggle to meet consumer needs. 

In addition, I fundamentally believe that challenging times provide a unique opportunity for outsized growth. Once core survival is secured, identifying ways to capitalize on a crisis can accelerate your business. Staying competitive is a precursor to thriving – and agents and brokers who take risks and make moves that others can’t or won’t make are going to be best positioned to come out of this even stronger.

HW: How is a strong focus on real estate tech especially important during these times?

JB: As real estate technology gained momentum over the last decade, industry experts were concerned that new innovations would displace or diminish jobs. But that’s not how things have played out. Instead, the need for a great agent is stronger than ever. Buying a home is one of life’s biggest decisions—both technology and industry experts play an important role in helping consumers make the right decision.

Even amidst a pandemic, consumers want to find a home that fits their needs. And their desire to make more confident decisions hasn’t changed either. Yet, it’s likely preferences and needs have evolved — concerns about commute time may be less acute, while there may be increased worry about mortgage costs. Real estate tech can help surface those nuanced signals and arm agents with the insights they need to support buyers along their journey. 

Technology is also able to fill many of the gaps that emerged from the pandemic. The number of virtual tours will only continue to rise. We’re already seeing this play out. Take Austin, for example, where the availability of traditional virtual tours grew by 147% between March 2020 and August 2020, while the use of enhanced virtual tours grew 1147% over that same time period. Many of these use cases have emerged due to social distancing and shelter-in-place orders, and I expect that many will transform the way we buy and sell homes in the long run. 

This year has significantly accelerated technology adoption and real estate tech will continue to play an important role in 2021. Homebuyers and sellers have come to expect a seamless, on-demand experience in normal times or otherwise. Thus, agents and brokers will continue to leverage technology to find a home that fits in today’s remote-first world, and beyond.


If you have questions about Real Estate technology, or are thinking about investing in hardware, software or a digital platform but unsure of the potential ROI on your investment…give us a shout. At West + Main Homes, the tech stack that we provide our agents with is simple + strategic. Learn more.

Real Estate Marketing Mastery: 120 Ideas + Resources

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Real Estate Marketing Mastery: The 2021 Definitive Guide

Placester has published a new guide for Real Estate Marketing in 2021 - download it here.

In this new guide, you’ll learn exactly how to use marketing to promote your real estate business, including:

  • Real estate branding

  • Offline marketing

  • Website optimization

  • SEO

  • Email marketing

  • Social media

  • Listing promotion

  • Online reputation signals

  • Blogging, video, and lots more


Who is this for:

You are:

  • A real estate agent, office manager, managing broker, admin, tech lead, or anyone who is interested in improving the way you market and promote real estate for your business.

  • Knowledgeable about the process of buying and selling real estate. You’ve worked in real estate, in a brokerage, with other agents, brokers, admins, and assistants, and you are looking for new methods to deepen your marketing skills.

  • Interested in marketing tactics, tools, and strategies to be more effective generating new business, getting referrals, and staying top-of-mind with the business you have. You are eager to learn more, while recognizing that there are no silver bullets.


You want:

  • A greater sense of impact and control over your buyer and seller pipeline.

  • A more focused, less reactive way to promote your business.

  • To create a system for marketing your business that is less reliant on advertising.

  • To be super effective supporting others with their marketing.

  • More options to respond to unpredictable business challenges, while ensuring your efforts are continually building on a strong foundation.

  • To be strategically driven instead of letting the next shiny object drive you in circles

  • A shared language and common understanding about marketing goals, strategy, and tactics.


By the end of this guide, you will:

  • Understand the purpose of a good marketing strategy.

  • Understand the elements of consistent brand building.

  • Be able to define and prioritize marketing tactics (and related

  • activites) to promote your business.

  • Be able to identify and address common marketing traps.

  • Be able to collaborate with others on marketing.

  • Be able to effectively communicate your marketing needs when hiring help

  • Understand how to consistently improve your marketing

  • Understand how to measure your marketing success.

  • Be able to adapt and improve your marketing as circumstances change.


Let’s get started.

Real Estate Marketing Fundamentals

Picture this: In 2018, there were 5.34 million existing homes sold, plus 667,000 newly constructed homes, according to the National Association of Realtors and the US Census Bureau. That’s about 6 million homes sold to new buyers — and there are about 2 million real estate licensees in the country.

When you do the math, even generously including new construction sales, it’s clear that real estate is a cutthroat business, and only the best agents will capture enough clients to survive long-term.

Real estate agents might not immediately understand why marketing is critical to their success — but it is. Marketing is simply the act of sharing goods and services with an audience who might be interested in buying those goods and services; the better you can promote your goods and services to a receptive audience (as opposed to one that’s not interested in what you have to sell), the more successful your business will be.

When done well, marketing highlights the unique value that you bring to the table, showing specific buyers and sellers exactly why you’re the best choice for them. This means you probably won’t be the ideal choice for everyone — marketing means making some tough decisions about who your audience is and how you want to reach them.

Marketing is especially complex for real estate agents because you're selling both services (your ability to help a buyer or seller close a home transaction) and goods (actual homes for sale). As a business-owner, you’re marketing in order to find clients who you can represent in a home sale, and to find qualified buyers who are interested in making an offer on your listings.

This guide will walk you through everything you need to create a marketing strategy for your real estate business, step-by-step.

Here are the first 10 Steps:

Step 1. Develop a value proposition

If you want to be a successful agent, you should not only have unique characteristics that set you apart from the competition, but you should be able to define what those unique features mean to your clients, leads, and community. A short value proposition should exhibit your value and strengths as an agent. This statement will be reused in your marketing materials again and again.

Ask yourself what makes you unique. What do you bring to the table that other agents don’t? Is it your experience? Your personality? Your knowledge of the area? Or something else?

It’s possible that you bring skills from a past career that are invaluable to you as a real estate agent, or that attributes others might label as flaws are actually secret superpowers in your arsenal. For example, maybe working in health care gave you the ability to handle even the most outsized emotions calmly, which might make you an ideal agent for high-stress sales involving divorce or contentious estates. Or maybe your introversion makes you a good listener, which you can emphasize in your value proposition.

Step 2: Identify your target customer

Marketing always works best when its messaging is focused on a specific segment of your overall market. For example, your marketing will need to speak one way to investors and an entirely different way if your target customers are first-time home buyers.

Ideally, there will be something about your target customer that ties into your value proposition. Why does this particular group of customers need your services? What is it about you that makes you a perfect choice for them?

Resist the temptation to make your target customer overly broad. You can’t be everything to everybody, and you’ll be limiting your own voice if you try. You also don’t want to get too specific if that won’t serve you well; there’s no sense in specializing in condo sales if there’s only one condo unit in your town!

Step 3: Develop a strong real estate agent bio and add it to your “about” page.

Now you know who you are, what you do, and for whom you do it — so put it together in a bio that’s clear, easy to read, professionally written, and can be used across all of your professional platforms. When buyers and sellers find your brand online, they should be able to get a strong sense of your professional qualifications and personality.

Step 4: Get a professional headshot.

Your bio isn’t the only thing that can provide consistency and coherence to your brand; you’ll also need to come up with a personal photograph that exudes a friendly demeanor and elevates your brand with a professional look. Hire a professional photographer who can provide tips on positioning and who can make sure the final product is crisp and presentable in a variety of formats.

If you’re low on funds early in your career, you can also opt to take one on your own that looks professional. Here are the basics:

  • Polish yourself up: Put on makeup and nice, tailored clothing so that you look your best for the picture.

  • Find your scene: You want a solid-colored background with good light that’s not too harsh.

  • Use a self-timer or get a friend to take the photo.

  • Test out different facial expressions and poses.

  • Cheat: Use a photo of someone or something you love to generate a warm smile if you feel self-conscious.

Step 5: Decide which marketing channels to use.

We’re going to cover a lot in this guide, but not every channel will make sense for every agent or every audience. Traditional marketing might not be the best opportunity if you’re trying to target entry-level buyers in a big city with a large tech scene; in that case, you probably want to think about digital market and social media to really capture that younger, tech-savvy demographic.

It’s very difficult, if not impossible, to find the time to use every platform and optimize every channel effectively, so choose where your time will be used best.

Will you use a website? Will you blog often? Will you use Facebook, Twitter, YouTube or another social media option?

Select the marketing channels that make the most sense based on your personality and other skillsets. Start with what will make you feel most comfortable and what you’ll actually do — you can always venture out of your comfort zone later.

Step 6: Prepare your elevator pitch

An elevator pitch is a 30-second pitch to use when talking to new leads — essentially, something you can tell them about who you are and what you do in the time it takes to travel together in an elevator.

If you created a value proposition (above), you can think of a pitch as something very similar. But how things are read on paper doesn’t necessarily translate well to personal interactions.

In your initial conversations with leads, you should be able to make a brief but powerful statement that conveys you’re a knowledgeable agent who knows the market better than anyone. Once you’ve created your pitch, practice it out loud.

Step 7: Infuse your brand with a personal touch

Now that you have an idea of who you want to reach, what you want to say, and how you want to reach them, think about some interesting or quirky ways you can add a personal touch to your business cards, email signatures, social media accounts, website, and other marketing channels that will help identify you and differentiate you.

People like working with other people. If you can give them a glimpse of who you are as a person (include your pet in your branding? share your music obsession in your videos? consistently refer to your favorite sports team in your blog posts?), they’ll be more likely to want to work with you.

Step 8: Have a unique signature item or look.

By the same token, many agents have a distinctive look, whether it’s a color they wear often, a style of dress, a hat, or hairstyle. Develop a positive, distinctive factor for your personal brand that is recognizable and memorable.

Step 9: Get some swag printed with your branding

Brand exposure in your area can help grow your business. Get items like calendars, pens, keychains, and notepads, and have your name, logo, and contact information printed on them to pass out to clients or at local events.

Traditional marketing

By “traditional marketing,” we simply mean marketing pre-internet. For many agents, this is still a quite lucrative and important part of their business, so if it makes sense for your niche and target audience, you may want to consider some or all of the following traditional marketing tactics.

Step 10: Establish partnerships with local area businesses.

Develop relationships with local businesses and request to put your real estate cards or listing information at their desk or bulletin board. Maybe you can keep real estate fliers and brochures at the local pizza place in exchange for always delivering pizza to your buyers on move-in night?


If all of this seems overwhelming…don’t worry! The team at West + Main Homes is here to help with loads of personalized marketing options, personal branding, and social media assets + training that will help you market YOU. Want to learn more? Contact us.

How to Prepare for the Real Estate Market's Uncertainty in 2021

If you’re like most people, you’re glad 2020 is over, and you’re hoping to hit the ground running in 2021.

But are you prepared for the unexpected? The worst-case scenarios? And the potential opportunities?

Check out this compilation of expert opinions and see how 2021 might be very good for real estate agents who play their cards right. (RealTrends)

What Factors Are Driving Real Estate in 2021?

We’ve weathered the 2020 election, and hope for a post-COVID life is emerging. So what factors will influence real estate success in 2021?

  • COVID-19

  • Forbearance

  • Inventory

  • Interest rates

  • Preferences

 There’s a lot of good news, bad news here. Creating and implementing a plan can get you ahead of the competition and help you help your clients in 2021.

COVID-19

COVID-19 has probably caused more cases of whiplash among real estate agents than bad driving and cell phones. Demand in early 2020 was healthy with the overall U.S. real estate market seeing 10% growth according to MarketWatch. Then the virus hit and caused nine weeks of year-over-year declining sales. Eventually, local boards and governments established safeguards and protocols to facilitate real estate sales, buyers and sellers got more comfortable with contactless transactions, and the recovery began. Many people, however, are still struggling financially.

But what’s next? We have a vaccine rollout, which should be good for the economy and real estate demand. But in many markets, we’re setting records for infections and hospitalizations, triggering stay-at-home orders and fostering further economic uncertainty. Are you prepared for a surge of pent-up demand? Or the possibility of another shutdown?

If real estate is considered an essential service in your area, you can keep working. Contact your prospects and let them know that you’ll continue to operate with all COVID safety protocols in place. If your clients are looking for larger homes, check with potential sellers in the suburbs to up your inventory.  

If you’re shut down, top producers recommend that you use this time to enhance your relationship with your client base and market to new prospects:  

  • Target renters and owners in small homes, condominiums, and apartments to let them know which local neighborhoods might offer them more space in an affordable price range, and offer a CMA if they need to sell before they move.

  • Fine-tune your website and amp your social media game.

  • Raise your community profile by spearheading a charity drive or arranging a safe virtual socializing event.

  • Use your time to achieve a new NAR designation such as CRS, e-PRO or a digital marketing certification.

Consider the shutdown an opportunity to make career investments you don’t normally have time to undertake.

Forbearance

This year probably won’t see a return to waves of foreclosures as forbearances expire. That’s because property owners have a lot more equity than they did in 2008, when values cratered and took the economy with them. Owners have the option to sell if they can no longer afford their property. Other borrowers may be offered varying forms of relief including mortgage modifications.  

Consider reaching out to inform homeowners currently in forbearance of their 2021 options:

  • Deferment until they sell or refinance

  • Payment plans to make up the owed back payments

  • Mortgage modification

  • Claim advance

  • Sell the home "as is" (i.e., without paying to make modifications to the home before selling)

Under most formal plans, homeowners’ credit reports will not be damaged as long as they are performing as agreed. Once the forbearance ends, however, this protection will likely go away. Learn about options for homeowners, market yourself as an advocate and problem solver and pick up a few listings — gold in this time of low inventory and rising prices.

Inventory

The COVID-19 crisis caused many to pull their homes off the market. There were mandated shutdowns. Homeowners decided not to move during the pandemic. Others did not want people touring their homes. And to add to this misery, home construction activity fell sharply in the U.S., pinching off the supply of new homes.

In many markets today, inventory is low and prices are rising as buyers and sellers adjust to transacting real estate during the pandemic. How do you get ahead of the competition when inventory is so low? By preparing a better pitch.

First, make sure all of your buyers are pre-approved for their home loans, not just pre-qualified. Determine which neighborhoods they are interested in and can afford, and then market to homeowners there — communicate that you have a specific interested and pre-approved buyer if they’d consider selling. You can also use targeted ads on Facebook to accomplish the same thing.

Interest Rates

Low mortgage rates are doing their part to keep home prices high. However, as soon as the vaccine becomes widespread, students resume in-person learning, travel and restaurant businesses recover, and manufacturing bounces back, the economy will heat up and rates will likely spike. Some metrics such as oil, Treasury yields, and stock prices are already signaling higher mortgage rates around the corner.

This means your clients should be pre-approved for their mortgages and know the upper limit of their loan approvals. If buyers understand that they can’t afford their mortgage payment if rates exceed, say, 3.5%, that should energize them to buy before rates increase to that point.

Changing Buyer Preferences

The last factor in 2021 real estate is the change in buyer preferences in the wake of the pandemic. Although the newest generation of home buyers had been turning to smaller homes in cities and away from bigger homes in the suburbs, new research from the NAR indicates a complete reversal. Parents working from home discovered they needed distraction-free space to work while their kids played. Backyards became desirable amenities for stir-crazy households. And the desire for more space is pushing today’s buyers to accept longer commutes and pay more for homes.

If this is your new reality, get to know the suburbs, the amenities that can placate former city dwellers, and the features these buyers want — good schools, pet-friendly layouts, a lively restaurant scene, walkability, etc. Map out commutes to spacious neighborhoods from major employers. Become a relocation specialist in your own city.  

The pandemic has done plenty of damage but has also created a lot of opportunities for agents who adapt and think on their feet. Worst-case scenarios always come with silver linings, and you’ll gain a competitive advantage by planning for them now.  

Read more from Real Trends.


If you're a Realtor who is exploring new career opportunities, or if you think that West + Main Homes might be a good fit for you, Contact Us or Email Us.

West + Main's Most Popular Classes + Replays in 2020

When the global pandemic hit the United States in early 2020, so many things changed so quickly - by the week, day, and even by the hour. As physical interaction and restrictions were added, we as a Real Estate brokerage worked constantly to not only navigate the constant flux while keeping our brokers safe + healthy, but also to keep our crew moving forward, growing + learning, and engaged with our professional community.

One bright-side that we were able to find was our team’s fast-moving ability to shift all of our planned education, workshops and events online by evaluating every available platform and identifying one that would avoid zoom-fatigue, create engagement, allow for simple registration without requiring software download or storage, and which also created and distributed recordings of each session immediately.

Another cool thing about Livestorm is its analytics - we can track how many people view each session and for how long, who attended live vs watching a replay, etc. Can you believe we have produced 381,180 seconds of valuable content (that’s 106+ hours and counting) since March 2020?!

So, we thought it would be cool to share our 10 most popular sessions from 2020…and you are still able to access the replays!


#10 Anti-Racism for Real Estate Q&A

Tacoma Real Estate Agent Marguerite Martin interviewed Tori Williams Douglass, an anti-racist educator, writer, content creator, and creator of “White Homework,” and their thought-provoking, in-depth conversation about being actively anti-racist in the real estate is a must-listen for anyone in the industry (and really, anyone interested in anti-racist work will find their 1-hour conversation extremely valuable). 

Tori uses the intersection of history, data, and neuroscience to create a compelling story about race, racism, and restorative justice. Together, Tori and Marguerite dive into how racism shows up in real estate and what it looks like to identify and acknowledge a realtor’s role in that. 

(Please note: there is a $25 fee to access this replay in order to support Tori in her continuous work.)


#9 2021 Business Planning Workshop with Erin Bradley

DOWNLOAD these files after registering!

  1. Business Planning Preparation (Complete before the event)

  2. Design Your Future (Work on this during the event)

Transform from chaos to calm, and plan for healthy growth in real estate in 2021 in this 2-hour, hands-on workshop.


#8 and #7 Five Year Vision - One Year Action Plan (2 Sessions)

In this webinar industry expert Marguerite Martin will walk you through a series of questions designed to help you get clarity around a 5 year vision for your life. What does success look like for your life and your business? When we know where we are headed decision making becomes more clear. 

Once we have our 5 year visions we will create a one year action plan to begin systematically moving towards a business that supports our ideal life.


#6 November 2020 Market Update Presented by Megan Aller/First American Title

Megan Aller with First American Title is back with an all-new Greater Denver Metro Market Stats Update! Join us to hear the latest numbers and how you can apply them to your Real Estate business, communicate them to your clients, and predict what might be coming next to the Denver Metro Area's housing market! Everyone is welcome.

(Please note: Megan provides our team with a Monthly Market Update every second Thursday at 10am!)


#5 New Kids Class - Comparative Market Analysis (CMA) Workshop

Each week at 10am MST, join us to explore a step in the transaction process, a business-building, hands-on workshop, or mastery panel featuring experienced agents.

These are the deep dives that you need in order to grow your Real Estate business, stay in compliance, and connect with your peers in a safe space.

Each session will be recorded so you can watch later or go back to review anytime, but we highly encourage you to attend the live sessions - ask questions, jump in, and soak it all in - we can’t wait to see you there!

Special guest and book giveaway!

Join Managing Broker Greg Fischer to get the ins and outs of performing Comparative Market Analysis (CMA). As Cloud CMA founder Greg Robertson would say "successful real estate practices aren't built on guesswork. He will make a special appearance and share insights from his new book "The Art of the CMA: Win Hearts, Minds, and Loyalty by Mastering Real Estate’s Most Versatile Tool."


#4 Fair Housing 101 Presented by the Denver Metro Fair Housing Center.

The Fair Housing Act has two main purposes—prevent discrimination and reverse housing segregation. Agents in a real estate transaction are prohibited by law from discriminating on the basis of race, color, religion, sex, handicap, familial status, or national origin. A request from the home seller or landlord to act in a discriminatory manner in the sale, lease or rental cannot legally be fulfilled by the real estate professional. Learn about specific issues in Metro Denver.

Annual Requirement for all West + Main agents.


#3 Power Hours: Preparing + Executing Touches

Live presentation and Q&A with Emily Johnson where we learn about marketing and advertising strategies for preparing for and reaching out to people who want to hear from you!

What are you going to say? What are you going to do? When are you going to do it?

If you ask yourself those questions when it comes to reaching out to your sphere - this is the class for you! As an agent who has built a business and sphere in two very different markets over the last six years, I have broken down simple ways to "touch" your sphere at least monthly in about an hour!


#2 Humans, Storytelling & Chaos Taught by Valerie Garcia

How to talk to your audience, serve your people, and tell your story when your routine is upside down.


#1 Habits + Systems Workshop Series (8 Sessions)

Video on Vimeo | Audio on Spotify + Apple + Google + Anchor

Taught by West + Main Agent + Managing Broker Allie Carlson, this 8-week Ninja Workshop Series will help you dive deeper into the Ninja Selling habits and systems to improve both your Real Estate business and your life. We highly recommend that you commit to the entire series, and also read Ninja Selling by Larry Kendall.


We are looking forward to providing West + Main agents, along with the greater Real Estate community with valuable content and opportunities in 2021…and we’ve already started planning!

Bookmark our calendar at LearnAtWestAndMain.com - it’s constantly being updated!

Check out a few more popular replays!

See what we are planning for Q1 21.

Ready to grow your business the West + Main way? We’re hiring!

2021 housing market outlook: No signs of slowing

After a banner year for the housing market in 2020, expect next year to be even stronger

2020 has been a remarkably strong year for the housing market. Sales volume has remained elevated compared to last year since about mid-June, home values are growing more quickly than they have in 15 years and homes are typically selling a full three weeks faster than a year ago. 

Incredibly, next year’s housing market outlook is poised to be much stronger. 

We are on pace to see 5.66 million homes sold in 2020, a solid 6% growth over 2019. The market should shatter that pace in 2021, potentially hitting 6.9 million homes sold – 21.8% annual growth – in what’s likely to be the strongest year for sales since the Great Recession. And given the expected volume of sales and likely improvement in the economy, year-over-year home value growth reaching 10.3% – the first time in double digits since 2006 – isn’t out of the question.

Driving the bullish housing market outlook is the current strength of the market, which has blown past the usual seasonal slowdown and shown no signs of cooling off this winter, demographic tailwinds, expectations for continued low mortgage rates (though they’ll likely rise from today’s near-record lows) and increased adoption of real estate technology that makes connections between buyers and sellers faster and easier. 

Elevated housing market demand appears to be here to stay

Price gains are being driven by the fundamentals of supply and demand. The bill for years of underbuilding since the Great Recession is coming due as a wave of Millennials entering their mid-30s are in the market for their first home, many of which have likely accelerated their timeline due to the pandemic. These first-time buyers put especially acute demand pressures on the market because they do not have an existing home to turn around and sell, thereby replenishing the supply of available homes. 

Adding to the pile of evidence that heavy housing demand will sustain, Zillow estimates there are 5.7 million “missing” households since the mid-2000s housing crash, partly as a result of the supply of new homes drying up relative to previous decades. These missing households represent people who historically would have moved into their own home but have been unable or unwilling to do so, and should keep housing demand high for many years to come as the market catches up.

Rising mortgage rates unlikely to make a dent

Mortgage rates, which sank to record lows in 2020, are likely to rise as markets anticipate an economic recovery and rebounding inflation. It’s possible a slight rate increase will tilt the financial scales away from homeownership for some would-be buyers, but monthly mortgage payments remain more affordable than renting in much of the country – assuming a down payment is within reach. In other words, don’t expect a few more basis points on 30-year mortgage rates to weigh on buyer demand in a meaningful way.

Technology is improving ease and speed of transactions

The adoption of new and existing technologies during the pandemic has made buying a home not only more convenient, but faster, too. 

Online real estate search platforms allow home shoppers to winnow down their options from home before they hit the road with an agent. Now with advancements like virtual 3D Home tours and self-tour technology, shoppers can be more confident as they narrow their list and can tour homes on their schedule – no more waiting for the weekend before you take a tour. 

These innovations can speed up the process, connecting sellers with interested buyers more quickly and increasing the pace of transactions and keeping inventory from stockpiling to the same degree it has in the past.


Economic + Housing Experts Predict Post-Pandemic Rebound

Economic & Housing Experts Predict Post-Pandemic Rebound

Expect the post-pandemic economic rebound, improving job conditions and stable interest rates to continue in 2021, according to a survey of more than 20 top U.S. economic and housing experts.

Key Highlights

  • More than 20 leading economic and housing experts predict GDP growth of 3.5% and an annual unemployment rate of 6.2% in 2021.

  • Housing prices are expected to climb 8.0% next year and 5.5% in 2022, with 30-year fixed mortgage rates of 3.0% and 3.25% for 2021 and 2022, respectively.

  • Dallas-Fort Worth, Atlanta, Phoenix, Indianapolis and Provo-Orem join five other metropolitan areas among NAR’s top 10 real estate markets during and in a post-COVID-19 environment.

Lawrence Yun, NAR chief economist and senior vice president of research, unveiled the consensus forecast today during NAR’s second annual Real Estate Forecast Summit.

The group of experts predicted:

  • Gross Domestic Product growth of 3.5% in 2021 and 3.0% in 2022;

  • An annual unemployment rate of 6.2% next year with a decline to 5.0% in 2022;

  • Average annual 30-year fixed mortgage rates of 3.0% and 3.25% for 2021 and 2022, respectively;

  • Annual median home prices to increase by 8.0% in 2021 and by 5.5% in 2022;

  • Housing starts of 1.50 million next year and 1.59 million in 2022;

  • The share of the U.S. workforce working from home to be 18% in 2021 – down from 21% in 2020 – and 12% in 2022; and

  • Small declines in office and hotel vacancy rates in 2021, with a slight increase in retail vacancies next year.

When asked if the Federal Open Market Committee will change the federal funds rate in 2021, 90% of the experts surveyed said they expect no change in the current rate of 0%. For 2022, the experts predict a rate increase of 0.25%.

“It is an understatement to say the year 2020 has been filled with challenges and full of surprises,” said Yun. “Yet, one astonishing development has been the hot housing market as consumers eyed record-low mortgage rates and reconsidered what a home should be in a new economy with flexible work-from-home schedules.”

In 2020, home sales will reach 5.52 million, the highest annual mark since 2006, with the median home price setting a record high of $293,000, according to NAR.

Top 10 Real Estate Markets During and in a Post-COVID-19 Environment

NAR identified 10 markets that have shown resilience during this pandemic period and are expected to perform well in a post-COVID-19 environment in the next two years. In alphabetical order, the markets are:

  • Atlanta-Sandy Springs-Alpharetta, Georgia

  • Boise City, Idaho

  • Charleston-North Charleston, South Carolina

  • Dallas-Fort Worth-Arlington, Texas

  • Des Moines-West Des Moines, Iowa

  • Indianapolis-Carmel-Anderson, Indiana

  • Madison, Wisconsin

  • Phoenix-Mesa-Chandler, Arizona

  • Provo-Orem, Utah

  • Spokane-Spokane Valley, Washington

“Some markets have been performing exceptionally well throughout the pandemic and they’ll likely carry that momentum well into 2021 and beyond because of strong in-migration of new residents, faster local job market recoveries and environments conducive to work-from-home arrangements and other factors,” Yun said.

NAR identified the top 10 metro areas by considering a variety of indicators that it views to be influential to a metro area’s recovery and growth prospects in a post-pandemic environment over the next two years, including: unemployment rate; net domestic migration, including movers from expensive West Coast areas; share of workers in retail trade, leisure and hospitality industries; mobility to retail and leisure places; and the fraction of the workforce working from home, among others.

“As we look towards 2021 and beyond, expect these 10 markets to perform strongly with potential buyers finding conditions particularly favorable to purchase a home,” said NAR President Charlie Oppler, a Realtor® from Franklin Lakes, N.J., and the CEO of Prominent Properties Sotheby’s International Realty. “Overall, residential real estate will continue to be an important driver of our nation’s economic recovery and the activity in these markets will help lead the way.”

Low unemployment rates compared to the national average signaled strong employment environments for residents of these areas. At 4.2%, Provo-Orem boasts the lowest unemployment rate among those listed, followed by Madison at 4.3%, Charleston at 4.7% and Des Moines at 5%.

Areas that are already attractive destinations to purchase a home, especially among movers from more expensive West Coast cities, may attract more technology workers, many of whom are from organizations with very flexible, and in some cases permanent, work-from-home policies. Overall, the Phoenix metro area attracted the largest number of movers from West Coast metro areas, with Dallas ranking second. Atlanta had the highest share of workers working from home at 8.8%, compared to the national share of 5.6%. Spokane also had a high fraction of the workforce work from home at 7.2%.

To view NAR’s Top 10 Markets During and in a Post-COVID-19 Environment report, visit https://www.nar.realtor/reports/top-ten-markets-during-covid

The 2020 NAR Real Estate Forecast Summit consensus forecasts are compiled as the median of the responses of 23 economic and housing market experts who participated during the 2019 and 2020 summits. The survey was conducted from November 19 through December 4, 2020.

To view the 2020 NAR Real Estate Forecast Summit consensus forecast report, visit  https://www.nar.realtor/research-and-statistics/research-reports/2020-consensus-forecast.

West + Main's In-House Education Schedule - 2021 Q1

West + Main Homes is dedicated to providing our agents with ongoing education, business-building workshops + more! Bookmark our calendar at LearnAtWestAndMain.com for updates!

If you have a valuable class or learning opportunity that our agents might benefit from, contact us.


January 5 - Exclusive Contracts

In this class you’ll learn best practices regarding WHEN and HOW to complete Exclusive agreements with your clients.

Exclusive Right To Buy Listing Contract
Exclusive Right to Sell Listing Contract


Pre-Class Homework: Prior to the class, please complete an Exclusive Right To Buy Listing Contract, an Exclusive Right to Sell Listing Contract AND a Contract to Buy and Sell Contract for a property and come to class ready to ask questions!

Taught by West + Main Managers Ashley and Malisa.

Looking for a Contracts Line by Line Class? Watch this replay.
Do you know your Dates + Deadlines?
Watch this replay.


January 12 - CMA's 3 Ways: How to create a Comparative Market Analysis report using 3 different platforms, and how to prospect using CMA's.

Matrix, RPR and Cloud CMA are 3 tools that Realtors use to research property values and create Comparative Market Analysis reports.

During this class, you will learn how to use all 3 tools and which might be appropriate to use in different situations.

Pre-Class homework: Prior to class, please pull a CMA for a property and come prepared to ask questions!

Taught by West + Main Managers Stacie, Greg and Ashley.

Want to do a deep dive into CMA’s? Watch this replay.




February 2 - Open Houses - How to Prepare for, Promote + Host a Successful Open House

Taught by West + Main Open House Rockstars Allie + Bev

Pre-Class Homework: Check out the Open House resources in Brokermint and plan to prep your Open House materials so that they are always ready to go!



February 9 - Valentine Workshop/Power Hour

In this hands-on workshop you’ll be challenged to connect with 100 people you already know - and learn how spending just an hour dedicated to nurturing your sphere can build your business.

Pre-Class Homework: Pick up your valentines and anything that you would like to send with them. Have your list ready.

Taught by West + Main Rockstar Emily J


February 16 - What to Expect at Inspection


In this class you will learn How to Draft an Inspection Objection, Inspection Resolution and Amend/Extend.

Pre-Class Homework: Using the provided Inspection Report, draft an Inspection Objection before class and bring your questions!


February 23 - Insta: From Posts to Reels - How to Use Instagram to Build Your Real Estate Business!

Plus...stay in compliance, insta with intention + create a strategy, not a time-suck!

Pre-Class Homework: Download Instagram and Start an Account if you haven't already!

Taught by West + Main Brand Manager Helen Thompson


March 2 - Everything You Need to Know About HOA's

Instructor Announced Soon.


March 9 - Selling Mountain Properties

Taught by West + Main Mountain Superstar Jess Munsterman


March 16 - Selling New Construction/Value of a Buyer's Agent

Taught by West + Main Managing Broker Malisa


March 23 - Mock Closing

Hosted by Fidelity Title’s VP of Sales Jim Cimino


March 30 - I'm Under Contract, Now What?

Taught by West + Main’s Amazing Compliance Team Ashley and Joy

21 things for Real Estate agents to do before ringing in 2021

image.jpg

I have been writing these “lists” since 2018, and typically, they are my most well-read articles of the year. I’ve always been cautious about recommending a few things that are satisfying to check off and a few things that challenge your character. (Rachael Hite for Inman News)

This year, I approach this list differently from years past. After this year, I honestly feel there is a clear “before” and “after” in our business. I’ve thought long and hard about what I will put on this year’s list in hopes that it might offer a bit of perspective as we head into a new year and a new chapter in our lives.

1. Survey your leadership

How has your organization adapted and handled stormy waters? Take a hard look at how they have adapted and the tools they have offered to help your business. Company culture is more important than ever. If your leadership did not step up, it might be time to research other options to transition your business to next year.

2. Clean up

Deep clean your vehicle, and invest in creating a PPE and cleaning kit for the trunk of your car. 

3. Evaluate your work from home office space

What do you need? Splurge on a few items that will make it a little more comfortable: noise cancellation headphones, an adjustable standing desk, a Ring light or Softbox light to make those Zoom calls a little more comfortable. 

4. Give up on the idea of work-life balance

Work to find a “blend” instead. There will be times when certain parts of your personal life or professional life will have to take the front seat. A routine that works one week will completely fail the next. Blend, and be flexible. Write it down, and stick it on the fridge. 

5. Give back

Those of you who have had an incredible year of increased transactions, make sure to replenish reserves and give where you can. It’s been a tough year for many people across the country; enjoy the fruits of your labor, but also remember to be humble.

6. Take a look at your living situation

You have been helping people move and make changes all year. Would a change of residence benefit your lifestyle right now? Think about how your home is impacting your business. Optimize it for success.

7. Get organized

Ready to “delete” 2020? Start with clearing out your email and files and making room for new opportunities. 

8. Consider getting a new headshot

If suits, ties, high heels and power dresses have been collecting dust in your closet, it might be time to rethink traditional sales attire. I would match the clothing for a headshot to be a little closer to how you are meeting clients and showing homes in real life. 

9. Treat yourself to an excellent cooler for the car

Packing meals, snacks and cold drinks can keep you rolling on busy days. I don’t know how many agents I have seen posting about eating gas station food between appointments. Treat yourself better and plan ahead.

10. Go for a walk

Figure out a way to walk more. Get off the Peloton at least a few times a week, and get some fresh air. Einstein swore by it.

11. Read more

Challenge yourself to sit quietly and read without distractions. Read for fun; read to grow your business. If you struggle with meditation, try this.

12. Start a journal

To say that we live in interesting times is an understatement. Take five minutes a day, and brain dump a few thoughts.

13. Review your marketing from the past year

How much canned versus original content did you use? Does any of it actually tell readers what it’s like to know and work with you? 

14. Consider a social media detox

How many hours are you spending “doomscrolling”? Stop it! 

15. Review your social media posts from the last year

Clean it up, and adjust privacy settings. Commit to doing better. My rule of thumb is this: If you had to print that social media post or comment out and wear it when you went to the grocery store, would you feel uncomfortable? 

16. Make sure you’re in the loop

Go to your email and search for everything your broker has sent you this year. Have you missed anything important? Call them with questions. Be accountable.

17. Don’t ghost your associations

Your local, state and national associations still need volunteers. Call, and get involved.

18. Don’t sleep on the power of transparency

Mistakes happen. Hiccups are abundant in transactions right now. Make calls, state the facts, and offer solutions. 

19. Make a plan

If long-term planning feels overwhelming, ditch it. Go by the week or month. Put everything on a digital and a physical calendar. I know it’s a little extra work, but it helps reinforce staying on track.

Need a Business Planning Workshop to get you on track for 2021? 

20. Take care of your mental health

We are in month 11; if you are burnt out, drinking too much, not sleeping and having secret emotional breakdowns, get some help. You cannot fill from an empty cup. 

21. Forgive yourself

That’s right. Give yourself permission to take that burden off your shoulders of feeling guilty, unorganized, grumpy or messy. You haven’t accomplished the goals that you set for yourself this time of year in 2019. This year has been a demolition derby, and if you have made it this far with your health and safety intact, that is a win worth celebrating.

There are many opinions right now about the who, what and how of executing business in the future. Remember that there isn’t a one-size-fits-all option. If you are uncomfortable and unhappy, do what you can to make meaningful change in your personal life. You got this.

It might feel like you have to work twice as hard to get half as much done, you might not win every day, but we have tomorrow. We have tomorrow; we have things to do and people to take care of. Keep your moral compass close to your heart, and 2021 will be just fine.


Ready to talk about your career goals, or how West + Main might be able to help you grow, find balance, and become a leader in our industry? Contact Stacie Staub.

Younger generations want to become homeowners – Here’s how the housing industry can help

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Despite what many believe, Gen Z and Millennials do want to become homeowners and they’re excited by the prospect. However, they face different obstacles than their parents and grandparents did. These challenges include lack of mortgage education, lack of suitable housing supply, and an unprecedented amount of debt that limits buying power and makes them fearful of taking on more. Any long-term effects on the attitudes and intentions due to COVID-19 are still unknown, but we have yet to see indications of major changes in sentiment. 

In a 2019 Fannie Mae survey of homebuyers aged 18-34, 88% said they are confident they will achieve homeownership someday. But contrary to previous generations, their desire to be homeowners is more emotionally driven than financial. 80% say homeownership is the best way to make it on their own, and less than 50% say they want to use their home as an asset.


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As for what they desire in a home, 69% say they are open to a smaller home as long as it meets their needs. According to the Joint Center for Housing Studies, between 2018 and 2023, there is expected to be a 7% rise in homebuyers who are single and a 6% increase in those who are married with no children, which may signal the need for smaller homes. Smaller homes, however, are in short supply, in comparison to the larger homes that previous generations sought. 63% also say that they are open to fixer-uppers but, despite their flexibility, only 31% believe they would be able to find a home in their price range.

Among their biggest struggles is the high amount of debt that plagues these generations, in part, due to the rising costs of higher education. According to Northwestern Mutual’s 2019 Planning and Progress Study, U.S. adults aged 18+ report having an average of $29,800 in personal debt, exclusive of mortgages. This could be one of the many reasons that 55% of those surveyed believe homeownership is out of reach financially.


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There is also a considerable lack of education preventing younger homebuyers from taking the next step. For instance, 73% were unaware of affordable down payment mortgage options, as low as 3%. Fannie Mae findings also indicate a low awareness of affordable housing solutions that go beyond traditional site-built models. Only 39% of respondents were aware of manufactured homes as a more affordable option. And when shown what the newest generation of manufactured homes looks like, the number of respondents who were interested increased by 31%.


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The silver lining, however, is that housing professionals have an opportunity to help reach these generations simply by understanding their needs. 64% said that they expect lenders to educate them about the mortgage process, and many future homebuyers can benefit from housing counseling from a HUD-approved nonprofit housing counseling agency. As an industry, if we are willing to step into that advisory role, we can be more successful in helping prospective homebuyers become homeowners. 

Learn more about housing affordability at FannieMae.com/Affordable

Fannie Mae, “Future Homebuyers,” Single-Family Strategy & Insights unpublished research (November 2019). | Fannie Mae, “Manufactured Housing,” Single-Family Strategy & Insights unpublished research (December 2019). | McCue, “Updated Household Growth Projections: 2018-2028 and 2028-2038,” Joint Center for Housing Studies (December 2018). | “Planning & Progress Study 2019: The Debt Debacle,” Northwestern Mutual (2019).


Student loans hinder saving for a down payment, NAR finds

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Share of first-time homebuyers is its lowest since 1987

What is holding back potential homeowners from buying? According to the National Association of Realtors 2020 Profile of Home Buyers and Sellers, 47% of potential homebuyers said student loan debt was the biggest obstacle in saving for a downpayment. (Housing Wire)

In addition, 43% cited high rent/mortgages and 36% cited credit card debt as factors getting in the way of saving for a downpayment.

This year, the number of first-time homebuyers dropped to 31% from 33% last year, the lowest share since 1987 when it was 30%.

Over the course of this year, home prices have continued to tick upward due to low inventory and high demand. NAR said that the median downpayment for all homebuyers this year was 12% — 7% for first-timers and 16% for repeat buyers. Out of first-timers, 26% said they used family for help for the downpayment via gift or loan, which is down from last year when that number was 33%.

Of those who purchased after March – when the pandemic was declared in the U.S. – 15% said they were more likely to purchase a multi-generational home compared to 11% who purchased before. These buyers were also more likely to purchase more expensive homes after March, at $339,400 compared to $270,000 before.

With pandemic cases spiking again, people are once again working from home and learning from home, pushing homeowners out of their small urban homes and into more spacious homes in the suburbs and even vacation towns. The NAR survey found that 57% who purchased their home after March were more likely to purchase in the suburbs, compared to 50% of pre-pandemic suburb buyers.

Buyers took advantage of virtual and 3D home tours – 5% of buyers after March purchased their homes without physically seeing it compared to 3% who purchased before then. In addition, 97% of buyers searched online, which NAR said is the highest percentage recorded and up from 93% last year.


NAR Tackles Housing Discrimination and Racial Disparities in Regulatory Issues Forum

The National Association of REALTORS® (NAR) 2020 REALTORS® Conference & Expo began on Nov. 2 and is running through the 18th. On Nov. 10, NAR held its Regulatory Issues Forum, hosting a session, “The Role of Homeownership in Advancing Racial Equality and Ending Racial Disparities,” which looked at the history of housing discrimination in the U.S., as well as the racial wealth gap, to determine how REALTORS® can combat discriminatory behavior and systemic racism in order to provide equal housing opportunities for all.

Vince Malta, president of NAR, kicked off the session with the following statement:

“REALTORS® must be active participants in promoting equality, inclusion and acceptance. Housing discrimination and segregation have devastating impacts on families in terms of the racial homeownership gap, the racial wealth gap, and disparities in education, healthcare and so much more. We must educate our members and the public about the past. We must be clear-eyed about the problems that exist in the present. We must have honest and frank discussions about the disparities that exist because we can’t solve problems that we don’t see and don’t measure.

“Change starts with us. Fair Housing is the law, and to REALTORS® is the fundamentally right thing to do. It is an absolute necessity if we are to live up to our Code of Ethics and safeguard real property rights for every American. We recognize that it’s not enough to stop discriminatory behavior. We must take action to remedy years’ worth of inequality.”

Malta led the discussion—with panelists Mehrsa Baradaran, professor of Law at UC Irvine and author of “How the Other Half Banks” and “The Color of Money: Black Banks and the Racial Wealth Gap,” as well as Ryan Gorman, president and CEO of Coldwell Banker—on how to close the racial wealth gap to advance racial equality.

To start, Baradaran said one must fully understand what the racial wealth gap really means—it impacts more than just affordability.

“The wealth gap foretells your exposure to violence, whether you have clean water and parks, whether your schools are underfunded,” she said. “It’s about housing and where you live, and the policies and outcomes that relate to housing, which can segregate. It’s about systemic racism.”

Baradaran discussed the past, referencing a time when people of several religions, ethnicities and races were discriminated against in the housing and lending space.

“We’ve all heard about the Jewish-Americans, the Irish-Americans, etc. It’s important to understand what happened and how things became structural. Those practices were, for the most part, temporary,” she said, emphasizing that looking at these populations, and the solutions implemented, is key to breaking down obstacles for the Black community as well.

“Look at the areas that were left out the first time and provide solutions within those areas: down payment assistance, housing grants, etc. It’s about the resources.”

Gorman agreed, stating that policies in recent years to combat discrimination in housing have been much too broad.

“The challenges are very narrow, and so what we do about it has to be similarly narrow in order to deal with it,” said Gorman. “Imprecision isn’t helping us get anywhere.”

Both Gorman and Baradaran explained the clear challenge that lies ahead: it can be uncomfortable to admit these issues still exist, especially in the political space.

“It’s a difficult political move, but when looking at practicality, it’s not difficult,” said Baradaran.

“There’s a political challenge and discomfort with being more precise,” added Gorman.

The best way to look at the obstacles standing in the way of housing equality? Baradaran said one must conceive it as a “damages” scenario.

“We’ve promised equal opportunity and we’ve breached that promise,” said Baradaran. “It’s not about someone losing something so someone else can gain. It’s about equality.”


Interview: Technology and Ethics in Real Estate

Our friend Dave Jones (Co-Owner and Manager at Windermere Abode in Tacoma, Washington) has been producing videos and a podcast called insideABODE for the last two years and asked our very own Managing Broker and Chief Technology Officer join him and talk real estate shop about Technology, Racism, Pandemic Response, and of course - Zillow.

Watch on Instagram | Listen on Spotify + Apple or Anchor

In this special edition of AbodeLive!, Dave chats with Greg Fischer, CTO of West + Main Homes. West + Main Homes is based out of Denver, Colorado, and has expanded to four offices in short time in Colorado.

- Background behind West + Main Homes and Greg’s role at the company
- Passion about reducing technology in front of agents to regain focus
- Mastering core tools like searching for homes, showings, and contracts
- Putting broker operators in product roadmap conversations for software
- Addressing systemic racism in the real estate industry over the long term
- Safely showing homes and critiquing the regulation and rollout for business
- Top 5 things we’re both on right now and quick hot take on the latest from Zillow


Additional Reading

- It's Time We Pull Back the Racist Curtain in Real Estate | 3 Actionable Steps We Can Take

Dave wrote an incredible article on LinkedIn back in June that we hope everyone gets to read.

insideABODE by Winderemere Abode

insideABODE is a podcast that gives you an unfiltered, honest, inside look at the Real Estate industry like you've never heard before. Windermere Abode is a boutique real estate brokerage located in Old Town Tacoma. We are changing—and elevating—real estate in this community. Windermere Abode intentionally maintains a small team of amazing agents, to focus time and energy focused on creating the best experience possible for buyers and sellers.

Real estate industry expresses support for Biden’s $15,000 tax credit

The news over the weekend that former Vice President Joe Biden is now president-elect elicited positive reactions from several real estate leaders who saw the upside for the housing market.

Biden’s housing proposals include a $15,000 first-time homebuyer tax credit and he will focus on fair housing and affordable housing issues. He is also likely to appoint a new head of the Federal Housing Finance Agency.

The National Association of Realtors Chief Economist Lawrence Yun told HousingWire that the $15,000 tax credit is good news since it can go a long way in terms of helping first-time homebuyers and minority households. However, that’s only one part of the solution.

“But that’s not the full story, the full story is that stimulating the demand just by itself I think is insufficient,” Yun said. “Right now the housing market is facing a significant housing shortage. So if we add further stimulus to the demand without addressing the supply… it will simply bump up the prices even higher.”

Yun said that the ongoing housing supply shortage is getting worse and not enough homes are being built to face the demand.

“We simply have not been building a sufficient amount of homes,” Yun said. “We also need to address the supply side, how do we bring more supply? It’s going to take some time, but just adding more fuel to the housing demand without addressing the supply would just simply mean that home prices could accelerate much higher and partly negating some of the benefits of the $15,000 tax credit.”

Whether or not a home can be purchased is a pocketbook issue, Yun said, and the homebuyer tax credit will have less impact than if there was a tax credit that is also trying to stimulate more housing construction.

“The challenges are [for] people who are renters, and just simply getting frustrated that their American Dream is getting out of hand,” Yun said. “That $15,000 will certainly help the possibility for the potential first-time buyers, and the only way to make that impactful is to ensure that we have sufficient supply available as we go into 2021.”

Keller Williams Chief Economist Ruben Gonzalez saw forbearance as a critical issue for the Biden administration in 2021. Forbearance terms moving forward will need to be addressed as the deadlines created in the CARES Act will be approaching, which includes providing aid to those still unemployed, Gonzalez said.

“A new federally led approach to regaining control of the spread of COVID-19 also seems imminent in January, and successfully getting the pandemic under control in 2021 will be a key to getting the economy back to full capacity,” Gonzalez said.

Biden has also said that he wants to distribute $640 billion in funds toward housing over the span of 10 years to address issues such as redlining, increasing housing supply, increasing energy efficiency and more.

“It’s too soon to comment on new tax policy given the likelihood of a Republican-led Senate; however, if we do see new tax policy and new environmental policy attached to it, we may see tax benefits allowing homeowners to improve their homes’ energy efficiency again under President Biden,” Gonzalez said.

Ken H. Johnson, a real estate economist at Florida Atlantic University, told HousingWire that a Biden presidency would come with a bigger stimulus and that there might also be more money spent on the concept of safety.

“[A stimulus] is very important if we want to sustain this market,” Johnson said. “You’re going to need the stimulus or our rates will rise. If tomorrow they came out and said ‘no stimulus,’ you would see rates rise.”

Johnson said he has faith that there won’t be a housing crash. Record-low rates would keep the housing market from crashing because “we’re near the peak of the housing cycle, and it should be peaking and perhaps going flat… this late-cycle run-up has been happening because we’ve been seeing these near-record low rates.

“There will remain a desire to own as long as interest rates stay low,” Johnson said. “Interest rates will stay low as long as there’s a forthcoming financial stimulus.”

Prior to the election results coming out, HousingWire spoke with Jeff Holzmann, the CEO of IIRR Management Services, a real estate crowdfunding firm. Holzmann said that important things to come out of this election will be an additional stimulus package, which will directly impact renters.

“The reality is that the first CARES Act was monumental in terms of assisting the economy, and in terms of assisting residents that are renting, especially in the multifamily category,” Holzmann said.

In terms of forbearances offered by Fannie Mae and Freddie Mac, Holzmann said that it’s a good thing that the GSEs are “providing capital and providing some relaxed measures to make sure that the people don’t [get] crushed and fail under the pressure of COVID.” (Housing Wire)

Cash Offers for Everyone with West + Main and Accept.inc

Every real estate transaction ends with cash in somebody’s pocket, but that doesn’t mean every real estate offer begins with cold hard cash on the table.

Mortgage companies spent the last decade making it simple to apply for a mortgage, but they haven’t made it simple to get a home under contract or close it.

What if you saw the cash at the beginning of the process instead of hoping for it at the end?

Today we’re proud to announce that West + Main Homes is working alongside Accept.inc to help make Cash Offers more available in Colorado. Effective immediately, our agents can help their clients negotiate like they have real cash.

The cash is greener on the other side

Using a traditional mortgage creates a set of contingencies making transactions less certain for all parties. But when sellers get Cash Offers, they don’t worry if buyers can perform. And when buyers send Cash Offers - they focus on what they’re willing to do - not if they’re able to do.

Even though home loan applications are easier to fill out on a mobile phone, banks haven’t made their products as valuable to trade as cash. This is an opportunity lenders could be tackling, not a roadblock for borrowers trying to win their dream homes.

With most loans, buyers can back out of contracts without penalty until just before closing. And sellers lose time off the market if buyers terminate due to financing issues. As the Denver Metro region continues to see increases in average sales prices, Cash Offers are like trading gold.

Cash Offers help clients focus on more important things - like which day they want to move in.

 
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Breaking down barriers

With a West + Main agent's abilities and a contract written with a Cash Offer, clients can compete to win the home of their dreams today and worry about the mortgage tomorrow.

Accept.inc is like having a rich aunt or uncle. After thoroughly qualifying borrowers up-front, they guarantee the cash and let the buyer dictate which house, the terms, and any conditions.

Before even writing an offer, Accept.inc fully underwrites and pre-approves customers so they can fund a new home loan just a few weeks later in a subsequent closing to make it all official.

Near and dear to us, we think this program is especially attractive for our military community because it allows for VA loans but works like cash when everything is on the line for our buyers.

We are excited to collaborate with a company that started in Colorado and is so laser-focused on making the selling experience better for everyone.

Better together

We’re continuing to expand relationships with forward-thinking companies who work closely with the brokerage industry to solve the most challenging problems facing consumers in the real estate market and deliver products that excite and delight the community along the way:

We can’t wait to show you what’s next!

Gratitude Challenge: 30 Days of Building Abundance

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Welcome to West + Main’s 2020 Gratitude Challenge

Start each day with gratitude.

"GRATITUDE IS THE MEMORY OF THE HEART."
~ JEAN-BAPTISTE MASSIEU

Each day, your challenge will have 2 or 3 parts:
Gratitude
Building Abundance
Do More

As we're business-building, goal-setting and reflecting over the next few weeks, use these tasks to maintain your focus, spark new ideas, create new habits and appreciate the people and opportunities that surround you.

I would recommend finding an Accountability Partner - commit to keeping each other on track through this next 30 Days! Jump in any time, mix-and-match the tasks…most importantly, DO SOMETHING EVERY DAY to more your Real Estate Business forward.

Being grateful creates more reasons to be grateful.

(Check back to this post each day as we add to the Challenge!)


Day 1

Gratitude:
Focus on Supporting Small and/or Local Businesses. As we head into the holiday season, make a list of all the shops + makers you want to support this month.

Building Abundance: Download the Small Business graphics and insta story templates and create a plan for posting them. Will you do 1 each day? 1 each week? Where will you post? (Facebook, Instagram, LinkedIn, Twitter and Pinterest are all great platforms to post these on!)

Do More: Tag the Business featured in each one to make sure that more people see your posts.


Day 2

Gratitude:
Plan the rest of your month and take a few moments to be grateful for your personal + professional opportunities. Make sure to block time for Open Houses, Floor time, meetings and classes, as well as time for connecting with your sphere and most importantly self-care! Commit to using the W+M Weekly Agenda for one week to see if it's something you want to build into your business.

Build Abundance: Create a Saved Search for West + Main Listings in Matrix and schedule to send to yourself Daily including Coming Soons, Actives, and Pendings: this is a great way to find Open House opportunities, keep a pulse on the pace of the market across the Greater Metro area, and know what your colleagues are listing: you might even find your Favorite House of the Week in our own inventory!

Do more: One final push to get out the vote - share the VOTE graphics on your social platforms, text them to friends who might not have dropped off their ballot yet, and remember to be grateful for your opportunity to participate in the process!


Day 3

Gratitude:
Turn off the news and get outside for at least an hour today. Take a walk, go for a hike, have drinks on a sunny patio...focus on being present in the moment, take deep breaths, and let go of what you can't control.

Building Abundance: Review all of your online profiles and make sure that you are easy to find and contact (is your email and/or phone number easy to find?):Facebook (Personal and Business Pages)
Instagram (Personal and Business Pages)
LinkedIn
Twitter
Pinterest
Realtor.com
Zillow
Matrix/ReColorado

Do More: Reach out to a friend you haven't seen in a while and make sure they're OK.


Day 4

Gratitude: Research and schedule a new non-profit that you can get involved with, or re-commit to helping an organization that you’re already passionate about. Budget your time + money contribution for this month, and schedule your volunteer time. Today is a great day to get involved + give back!

Building Abundance: Order or buy The Go-Giver if you don’t already have a copy.

Do More: Buy your book at a local bookshop. Order or buy an extra copy for a friend who might benefit from reading it.

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Day 5

Gratitude: Wow, another record-setting month for Colorado's Real Estate Market! Even with widespread wildfires, a global pandemic, a very divided political atmosphere leading up to a historic Presidential election, and uncertainty regarding health + safety measures which might need to be taken over the next few months, our industry continues to thrive while helping people in our communities relocate, pivot + move, out of both want and necessity. Take a deep breath and take pride in the role you play. You're wonderful at your job, and you make a difference to your clients.

Building Abundance: Post the latest Market Stats graphic and report on your social platforms. Include some insight or a personal anecdote about how the market looks from your professional Point of View, a story about a client who has been impacted by today's local Real Estate environment, or some advice for your followers!

https://www.westandmain.co/blog/colorado-real-estate-market-report-from-october-2020

Do More: Register for Megan Aller's Monthly Market Update.

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Day 6

Gratitude:
It's Feel Good Friday! Take a minute to appreciate that you've made it through this crazy week, and take some time to get outside today!

Building Abundance: Audit your mailchimp Audience List before sending out your e-newsletter today. Take a look at your report from last week and make note of people who opened your newsletter (are there people that opened it several times or clicked on multiple links?) Can you add a few names to your list? Think about people in your networking group, at your gym, that you've met at the dog park, open house attendees...even people you've connected with on insta or linkedin!

Do More: Add a personal message to your mailchimp e-newsletter before you send it out today...it's really easy to add a text box (you could add it at the top, or the bottom, or wherever you'd like!)

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Day 7

Gratitude:
Follow 20 new people on Instagram and like/ leave a genuine comment on at least one of their posts to create engagement! Try connecting with Realtors in other areas who might become referral partners, as well as people outside of your usual box!

Building Abundance: Update your Instagram bio. Here is a handy guide from Katie Lance, Social Media Coach for Real Estate Agents, that might spark some inspiration!

Do More: Learn all about Insta Reels and how to use them with this webinar replay + guide from Breakthrough Broker


Day 8

Gratitude:
Take a few minutes to make sure that your Facebook feed is a place where you find joy. If there are people you need to let go of, or things you don't want to see, unfollow or unfriend. Facebook is a powerful tool, but it should inspire + delight you, not drain or depress you.

Building Abundance: Utilize the 5-5-5 rule on Facebook. The 5-5-5 rule is a great rule to use on social media to ensure that you are being truly social and effective. "Like" at least 5 people's posts; comment on at least 5 posts; and private message at least 5 people. This really drives great social engagement and if you are comfortable, can become a fruitful practice when done consistently. It also allows you to come to the platform with a purpose and be more effective while there, disconnecting when you have achieved your objective.

Do More: Create a Content Grid to organize and maximize your time spent on social media

Here are a few bonus tips for making the most out of this grid (via Katie Lance):

  1. Think beyond the now. When you are planning your social media content, use this grid as a way to plan ahead and schedule some content. Don’t ‘set it and forget it’ – but plan ahead!

  2. Create original content. Use this grid as inspiration to create original content like Facebook Live, videos for YouTube or Instagram Stories. Original content will help you connect with your audience and ultimately help generate more business.

  3. Be consistent. Pick a few days each week you want to post content and be consistent. Perhaps each week you’ll have “Market Update Monday” or " "Wallpaper Wednesday” Consistency is key!

And, don't forget, West + Main agents have access to a TON of content that is ready to share!
+ Share relevant + interesting stories from the West + Main Blog
+ Find cover photos, seasonal graphics, content ideas and more in the Brokermint Library
+ And join the #socialgraphics channel here on slack to give you even easier access to these assets, which we add to regularly!

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Day 9

Gratitude:
Introduce two people that you think would benefit from knowing each other. As an agent, you want to be viewed as a community resource, not just a Realtor. By offering these types of connections, you can drive serious value to those around you and your local community. People will not only return the favor but they will want to connect with you in the future.

Building Abundance: Plan out the occasions that you are going to mail cards in 2020. Are you going to acknowledge birthdays, anniversaries, weddings, babies, Mother's/Father's Day, etc. Also plan to come to our Power Hour Workshop on Wednesday on Zoom! Have your mailing list (CRM, spreadsheet etc) as well as some cards, stickers, address stamp handy and see what we can accomplish, together, in one hour!

Do More: We're 1 week into the 30-Day Gratitude Challenge! Check in with your Accountability Partner + catch up on any tasks you might have missed

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Day 10

Gratitude: Order thoughtful gifts for your sphere, just in time for holiday gift deliveries or popbys! These ornaments are personalized by hand, and come bagged and tagged with a cute ribbon, all ready to go. I like to drop them off with a bottle of wine or in a gift basket, but you could also mail them in a padded envelope. They will be ready to be picked up from the OKC Office.Once you fill out the order form, Leah Tucker from West + Main Colorado (leah@westandmainhomes.com) will follow up with a form for personalization info.

https://forms.gle/ysmh5TjsQPbotyMo8

Building Abundance:
Make your lists + check them twice: Who do you need to make sure to treat or thank this Holiday season? Don't forget vendors that have taken great care of your clients, referral partners who have made client introductions, agents in your area that you appreciate and want to stay connected to, affiliates who help your life and business run smoothly, teachers, dogwalkers, housecleaners...your list is likely really lengthy, so now is a great time to get organized and ready to ensure you don't miss someone special!

Do More: Add a few extra people to your holiday lists...ask a local senior center or retirement home if you can send cards or little gifts to their residents, or think about treating your local fire or police station. Ask a lower-income school what you might be able to sponsor or provide for students and staff, as we head into the cold weather season...how can you be of service or make someone's day a little brighter?


Day 11

Gratitude
: We're all grateful for the tools + technology that make our jobs easier...everything from the MLS platforms, to email, contract + transaction software...our phones and laptops and all the things...and especially SLACK! But it's always good to take a few minutes to make sure that all of your stuff is set up for optimal efficiency and security.

Building Abundance: Dig into your systems. Do you have 2-Factor Authentication set up on all of the accounts where it's available? Your West + Main gmail account, your Facebook, Instagram + Twitter accounts, your online credit card and bank accounts, if you use Quickbooks you should also make sure 2-Factor Authentication is turned on there as well. Don't wait until you get hacked to tackle this task...it's not a fun process to recover your accounts, and it can be really costly as well.

Do More: Are you still using the same password for all of your platforms?! We would highly recommend using a Password App to generate and store your important logins and passwords. The good ones cost a few dollars a month, and only take a few minutes to set up on all of your devices.

Do Even More: Thank a Veteran.


Day 12

Gratitude:
We have so many places to connect with people even as we're being asked to limit our time and exposure with others. If you have reached the end of your Instagram feed, or are tired of the drama you might be seeing on Facebook...it's time to give in and spend some time on LinkedIn!

Building Abundance: Post on LinkedIn today. You might share the latest market stats, a Company announcement like West + Main's partnership with Accept. Inc or the new South Office Coming Soon, or another story that your LinkedIn community might find interesting from our blog at https://www.westandmain.co/news

Do More:
Watch this LinkedIn Class taught by Marguerite Martin for West + Main in early March 2020. It's full of great advice for Real Estate agents, technical tips, and different strategies for making the most of your time on LinkedIn!Do Even More: Like or Comment on 20 LinkedIn Posts today and make sure to follow West + Main Homes on LinkedIn!

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Day 13

Gratitude: If you haven't sent the weekly e-newsletter yet, send it now...it's an easy way to provide your people with a great mix of content that aims to be informative, entertaining, and useful. Are you stuck on any part of the process? Slack me, I'll help you through it! Also, if you haven't set up a mailchimp account or have forgotten how to send the newsletter, here you go!

Building Abundance:
Check your mailchimp campaign report...are there people that clicked on more than one link? That opened your newsletter more than once? These are the people that should go on your list of people to reach out to over the next few days...text, call, email...you can be really specific "Hey! I saw that you clicked the link in my newsletter about choosing a mortgage...are there any questions that I can answer for you?" or you can go a little more vague "Hi friend! You just popped into my head so I wanted to reach out and say hi...sooooo HI!" The newsletter analytics are a super powerful + insightful tool!

Dig a little deeper: Learn all about mailchimp reports and best practices here.

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Day 14

Gratitude: One bright side of this year's global events has been the motivation to provide so many opportunities to learn + grow in this business, with the convenience of both recorded and live online learning + meeting environments.

Building Abundance: Take a few minutes to audit your required classes and organize your CE certificates. You're solely responsible for keeping track of these, and if you are audited, you will need to produce them in order to defend your licensure.In case you missed it, here are some reminders from Ashley, please let her know if you have questions:For each three-year license cycle, all active real estate brokers must complete 24 hours of continuing education.
Three-Year License Cycle Continuing Education Requirements

  • Twelve (12) of the 24 hours must be comprised of three (3) different versions of the four hour (4) Annual Commission Update Course.

  • The remaining twelve (12) hours can be any combination of elective credit hours approved by the Commission.

  • You must retain proof of completion of continuing education courses for a minimum of four years and provide proof of completion upon the Commission’s request.

Regarding newly licensed brokers: An initial broker’s license expires at midnight on December 31st of the year in which it was issued. During that initial licensure period, the newly licensed broker will not have any obligation to complete any continuing education. After that initial license period, the active licensee will then be on a three-year license cycle and be obligated to complete 24 hours of continuing education within that licensing cycle.

Do More: Register NOW for the 2021 Updates and get them completed as early as possible...they will consist of explanations of important changes to our commission policies, contracts and more. We've added several to the calendar already, and will continue to add them as we see them advertised. learnatwestandmain.com

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Day 15

Gratitude:
We are more than halfway through the 30 Day Gratitude Challenge! Take a moment to reflect on the progress that you've made, new habits you've created, and intentions that you have set and are working toward.

Building Abundance: Research 2021 Planners and commit to using one. If you google "Planners for Realtors" you will see tons of options...or you could just hit up your local bookstore and check out all the options! Maybe you're more digital than analog....look for calendar plugins that might help you stay on track. Whether you want to try a Bullet Journal, a Productivity Planner, a Life Planner or the Ninja Planner...the best one is the one that you will actually use. Share in the thread below...which Planner did you choose?

Do More: Share in Slack...which Planner did you choose? Do you already have a planner that you love and will be using again in 2021?


Day 16

Gratitude: We're rounding the corner into 2021. Whew...2020 has been quite a rollercoaster ride, right? Let's focus on the good today.

Building Abundance: If you haven't already, register for Erin Bradley's 2021 Business Planning Workshop on December 8th.Transform from chaos to calm, and plan for healthy growth in real estate in 2021.

About Erin Bradley:

My journey as an entrepreneur and real estate investor inspired me to write my book, “Pursuing Freedom: Be Yourself, Increase Your Referrals, and Have More Fun Growing Your Business!,” a passion project designed to help my fellow freedom-seekers and entrepreneurs develop a strategy to bridge the gap between doing what you love...and achieving financial freedom!

This passion has since developed into Pursuing Freedom, my podcast and coaching service dedicated to helping you design the life of your dreams, then create a business that supports that lifestyle. The goal is to build a life you don’t need a vacation from!

What’s my why? I love spending time with my husband and two kids and having fun with friends and family. I'm always up for an adventure, love travel, the Colorado mountains, playing outside, and generally enjoying today. It’s my mission to help you believe in, and achieve, anything you set your mind to!

Do More:

DOWNLOAD these files after registering! Complete the Reflection Questions Prior to the Class.

  1. Business Planning Preparation

  2. Design Your Future

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Day 17

Gratitude:


Even though conferences and meetings are getting canceled and postponed all over the place, the National Association of Realtors managed to pull theirs of virtually, and important issues were discussed and advanced, including the Regulatory Issues Forum, which hosted a session called “The Role of Homeownership in Advancing Racial Equality and Ending Racial Disparities,” which looked at the history of housing discrimination in the U.S., as well as the racial wealth gap, to determine how REALTORS® can combat discriminatory behavior and systemic racism in order to provide equal housing opportunities for all.

Building Abundance:

Vince Malta, president of NAR, kicked off the session with the following statement:

“REALTORS® must be active participants in promoting equality, inclusion and acceptance. Housing discrimination and segregation have devastating impacts on families in terms of the racial homeownership gap, the racial wealth gap, and disparities in education, healthcare and so much more. We must educate our members and the public about the past. We must be clear-eyed about the problems that exist in the present. We must have honest and frank discussions about the disparities that exist because we can’t solve problems that we don’t see and don’t measure.“Change starts with us. Fair Housing is the law, and to REALTORS® is the fundamentally right thing to do. It is an absolute necessity if we are to live up to our Code of Ethics and safeguard real property rights for every American. We recognize that it’s not enough to stop discriminatory behavior. We must take action to remedy years’ worth of inequality.”

Read the rest of the summary.

Do More:
Watch this recording of Fair Housing 101, which West + Main Homes hosted several months ago, and watch for a new Fair Housing series hosted by West + Main Homes coming up in Q1 of 2021!

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Day 18

Gratitude:

As we head into COVID Level Red, take a minute to realize that all of this is happening FOR you, not TO you. When you look back on this time, will you recall a time of peace, hope, and quiet grace...or will you only remember the challenges and frustration? You or someone you know is likely feeling really disappointed about what this Holiday Season is going to look like, the limitations that we're facing, and the adjustments that we'll all need to make in order to keep our loved ones safe + healthy...check in with yourself + others, focus on the good, and remember that your place in this crisis is up to you.

Building Abundance: Spend some time on your social platforms today with intention. Look for signs of pain, need or distress from the people you're connected to. Stop scrolling + reach out...something as simple as a Facebook message or instagram comment might make all the difference in the world to someone who needs it. Also look for signs of change, and make a note on your calendar to reach out when it's appropriate - careers, families and housing needs are all in a state of constant flux - be a proactive and helpful resource.

Do More: Commit to a more healthy Safer at Home experience this time around - that might mean regular exercise, time outdoors every day, time away from screens, turning off the news, eating something besides leftover mashed potatoes and holiday cookies...whatever it is for you, put it in your calendar, set an alarm or timer, loop in an accountability buddy and feel even better coming out of this Red Level period then you do going into it!

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Day 19

Gratitude:
Most of the people in your sphere and farm area probably have accumulated a decent (or even amazing) amount of equity in their property, even if they bought fairly recently, because home values have continued to rise and are getting pushed up at an even faster rate due to low inventory and COVID demand.

Building Abundance: Spend some time today pulling some CMAs, and commit to making it a daily or weekly habit, to update your people on the current value of their home. You'll find some tools to make this easy in our Brokermint + Livestorm libraries...so start by deciding on the tools + strategies that will make this a task that you don't hate tackling on a regular basis.These might include the attached CMA sheets - don't overthink it! Just do the quick research and handwrite it, along with a little note. You can mail these, email them, OR to start an even faster convo - snap a photo and text this to the homeowner! You're bound to get a "thank you" or even better, some follow-up questions

Do More: Watch the replays:

New Kids Class - CMA WorkshopCloud CMA Demo

SHORT TUTORIALS FROM GREG:

Using Realist to Save a Property Report for a Subject Property for a CMA - Watch here
How to do Saved Searches in Matrix related to Subject Property for CMA - Watch here
How to use Carts in Matrix to Narrow Comps for your Subject Property CMA - Watch here

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Day 20

Gratitude:
Can you imagine surviving in this business without the tools + automation that we have access to as Realtors and independent sales people in 2020? Take a minute to appreciate the platforms, tech + innovation that make your work easier + more efficient.

Building Abundance: If you are already using Homebot, check your dashboard - are there folks on your list that have been more active than usual, opened their digest several times, etc? Make sure to reach out to them and offer to be a resource. Also make sure to add any new contacts to your list!

If you have not yet learned about Homebot, watch this session with Nina Hein from Homebot as an intro (and there's also a discount code if you decide to sign up) and check out West + Main's Homebot user guide

Ready to dig deeper? Watch this Homebot for Buyers Recorded Webinar - "Qualify leads and generate more opportunities with the newly improved Homebot for Buyers experience"

(Let @Greg know if you have questions about Homebot!)

Do More: If you haven't already, make sure to buy an easy-to-remember domain for your Homebot landing page.

Do Even More: Is Homebot part of your nurturing or farming strategy? Get more return by ordering Homebot square cards or postcards to drive traffic to your Homebot signup page! westandmainmarketing.com

(Let @madie or @Helen Thompson know if you have questions about Homebot Promo Materials)

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Day 21

Gratitude:
It might be the last day of the month, but it's the first day of the rest of the year! In Real Estate sales, December is typically a month when established producers might take a breather, focus on business planning, and wait out the holiday season, when sales tend to be a little slower. I don't think 2020 is going to be typical (understatement, right?)

In order to keep your momentum going strong, remember that it's the work you do each day that is planting the seeds for your Real Estate future - sometimes it feels like "busy work" and it can get frustrating to not see immediate results, but just know that setting up systems, growing and nurturing your database, and looking for/asking for opportunity IS the work...the transactions are the results of that work you're putting in, hopefully on a constant basis. As you're trying to limit your face-to-face interactions and time spent with people, don't forget that there are so many ways to stay connected, to help your people, and to be a trusted friend + resource.

Building Abundance: Did you shop local this weekend? Have you had a great meal created by a restaurant recently? Have you had a vendor over-deliver or go the extra mile for you or your clients lately? Take a few minutes today and leave them a review or recommendation - on Google, Yelp, Nextdoor, or another platform where people might find the information useful. Make sure to tag them and let them know! Try to make this a habit - ratings + reviews are so important for small business owners, but most people only bother to write a review when they are either disappointed in a product or experience or incentivized to leave a review.

Do More: Ask some people to say nice things about you! This doesn't have to include only clients from closed transactions....it might be someone who knows and trusts you, who you have worked with in another capacity or industry, or even your Grandma who will be happy to talk about how sweet you are.

Start with RealSatisfied! You have an account (make sure to fill out your profile completely and add your NRDS number), and it only takes a couple of minutes to send a Survey. The recipient does not need to create a login or account, and it's a very simple process that is great for your online presence and personal SEO!

Real Satisfied Information + Tutorial

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Revising the Term “Master” in Real Estate Listings and Doing More Important Things Too

Update from ReColorado:

Master Bed/Bath Label Change Effective 3/9

On March 9, several options in the Room Type field will be renamed. The label “Master” will be updated to “Primary” for the following options:

  • Master Bedroom --> Primary Bedroom

  • Master Bathroom (1/2) --> Primary Bathroom (1/2)

  • Master Bathroom (1/4) --> Primary Bathroom (1/4)

  • Master Bathroom (3/4) --> Primary Bathroom (3/4)

  • Master Bathroom (Full) --> Primary Bathroom (Full)

Additionally, the option Master Suite within the InteriorFeatures field will be updated to Primary Suite.

If you display the detailed room information on your IDX or VOW websites, you must update how these room types display to reflect the new names.

If you have any questions about this change or how it will impact your data feed, IDX website, or product, please contact datasupport@REcolorado.com.

Thank you,

REcolorado Data Support

Original Post:

Throughout the country over the last few years, Real Estate organizations have considered removing the terms “master bedroom, master bathroom and master suite” from their lexicon.

REcolorado, the prevailing local MLS organization of over 25,000 agents in the Denver Metro area, was recently faced with a decision, based on a participant request, to amend the term in databases in Colorado. Following brief discussions, the voting committee said by majority - no.

The writing on the bedroom wall

The 40,000 member Houston Association of Realtors officially revised the term in June. Visitors can see the use of “primary” on any listing on HAR.com in the rooms detail section.

Changing the official term from “master” bedroom and bath to another term is a clerical errand. The work required to edit a word in a computer application is as trivial as it sounds.

Realtors have mixed views on the topic and John Legend tweeted to the coverage in Houston, “Real problem: realtors don't show black people all the properties they qualify for. Fake problem: calling the master bedroom the master bedroom. Fix the real problem, realtors.”

REcolorado subscribers from around Colorado make up the MLS Rules and Regulation Committee, an experienced group that influence our industry on a local level and include brokerage owners (including West + Main Homes), appraisers, and other interested parties as a collective voice to evaluate suggested MLS changes and the boundaries created around MLS-defined responses to mandates.

Just so it’s clear, none of the representatives on the voting committee were to be tasked with the implementation of the revised term. Just a vote to send a support ticket to the MLS or not.

To view the term how it appears in the MLS and on the REcolorado public website: click here.

But the majority of the committee voted against this minor change, a back-end upgrade that would not dictate advertising or govern the speech of individual brokers still using the label.

It’s an academic question for leaders.

Is there a sound argument for continuing to mandate the term “master” when referring to a bedroom, bathroom or suite - when it can be so easily amended?

Denver area Realtors are working on more transformative issues. That’s why they should expect approval of nominal administrative fixes reflecting those issues, even when subtle.

But our region has seen it’s share of problems too, well documented - here, here, and here.

Denver Realtors are doing bigger things

Our community deserves to see how Realtors are fighting systemic discrimination in the real estate market, not scrutinizing their organizations’ refusal to do obvious and simple updates.

We are calling on REcolorado’s leadership, including its staff or Board of Directors, to override the decision made by Committee and remove/replace the term “master” from its product suite.

It’s literally the easiest thing we can do. Small steps are the only way to complete long journeys and Fair Housing in Real Estate has a long way to go. While this issue is a bare-minimum endeavor, let’s not use our energy to specifically oppose it either, as it could be done by now.

To view what West + Main listing marketing looks like with a change in terminology: click here

Have an opinion? Please reach out to support@recolorado.com or your MLS Leadership and let them know what you think. They want to hear from you.


Further Reading & Background

  • Why and how Houston decided to remove the term from the MLS - link
    06/24/20 | Houston Chronicle

  • Tweets from John Legend criticizing PR generated from changing the term - link
    06/27/20 | Twitter

  • Leading real estate brokerage in Chicago pledges to stop using the term - link
    06/30/20 | @properties blog

  • A list of Diversity Resources by DMAR to showcase advocacy and links - link
    07/17/20 | Denver Metro Association of Realtors

  • National real estate data organization recommends switching the term - link
    07/20/20 | Real Estate Standards Organization (RESO) blog

  • New York agencies pledge to have deep conversations or change the term - link
    08/05/20 | The New York Times

  • See the treatment of “primary” room on any Houston area website listing - link
    10/29/20 | Houston Association of Realtors (HAR) Website

  • Three-year investigation reveals widespread discrimination by Realtors - link
    11/17/19 | Newsday Special Report: Long Island Divided

  • New coverage of New York senatorial investigation to agent discrimination - link
    10/23/20 | The Notorious ROB

  • National Association of Realtors is not focused on the issue at this time - link
    06/25/20 | Realtor Magazine

  • Nationwide Realtor survey reveals some don’t see a need to change the term - link
    07/02/20 | Chicago Agent Magazine

  • A tenured Denver Realtor stole and destroyed Black Lives Matter yard signs - link
    08/20/20 | Westword

  • A Denver neighborhood named after a klan ally finally changed it’s name - link
    06/17/20 | Westword

  • Realtors made obtuse Fresh Prince parody in Denver’s most gentrified area - link
    07/23/19 | Westword

How COVID-19 has impacted NextGen homebuyers: Key findings from a recent study

The 22-37 year old's cited a need for more space and desire to move sooner than planned more often than low rates

Millennials have not had the best luck when it comes to the economy. As the generation that graduated with record amounts of student loan debt and a poor job market, it’s no surprise that they have also been hit the hardest financially by the pandemic. According to a survey by Edward Jones and Age Wave, roughly a third of millennials and Gen Z have experienced an extreme or very negative impact on their financial security as a result of COVID-19, nearly double that of baby boomers.

Yet, despite the economic downturn, millennials have continued to be a driving force in the housing market. In July, Ellie Mae reported that millennials accounted for 61% of all purchase loans and their average interest rate fell to 3.25%, a record low for the generation.

Pandemic or not, millennials are key to the growth of the housing market. In collaboration with National MI, my team at Cultural Outreach surveyed 1,450 NextGen homebuyers (ages 22-37) in April and September to learn more about today’s homebuying millennials and their mindset in the midst of a pandemic. Through our research, we studied how this generation is approaching the home buying process, their fears, challenges and how COVID-19 has impacted their plans for homeownership. Below are a few of our insights:

Characteristics of mid-pandemic homebuyers

The ability to work from home was by far the biggest indicator of financial stability and optimism. In our September survey, seven in 10 respondents said they had the flexibility to work from home. Of that segment, the majority held at least a bachelor’s degree and had an annual income of over $100,000.

These respondents were 182% more likely to say the pandemic had a positive impact on their homebuying plans and even reported decreased stress in career, family, and finances.

In contrast, approximately one in three respondents said the pandemic had a negative impact on their homebuying plans. They were 2.5 times more likely to go into work, five times more likely to have increased stress in their career and less likely to hold a college degree. Unfortunately, women were also significantly more likely to express stress as a result of COVID-19 and a negative impact on their homebuying plans, even when controlling for income and children.

How COVID-19 impacted homebuying plans

Whether or not consumers are quarantined at home, people across the board are spending a great deal of extra time in their homes. Unsurprisingly, many of them have realized they could use a lot more space. Some want an office or a backyard, and they are looking for ways to manage the extra family in the home.

We discovered that while low interest rates are one factor in why NextGen buyers are purchasing a home, they are more likely to cite a need for more space and desire to move sooner than planned.

In addition to physical space, consumers are spending more of their discretionary income and time on household items and DIY projects. Homemade sourdough has replaced avocado toast as the stereotypical millennial trend of 2020.

COVID-19 is also making millennials think twice about their preference for city centers. From San Francisco to Brooklyn, NY, millennials are exchanging expensive lofts and proximity to bars for less expensive suburban homes with more outdoor space. According to a recent study by Pew Research, one in five Americans relocated this year due to COVID-19 or know someone who has, and it was the fourth most cited reason for buying a home in our NextGen survey.

We’ve compiled a list of ways lenders and housing professionals can remain relevant to today’s NextGen homebuyers below:

  • Show that you care.

    Despite the fact that the homebuying market self-selects for those who are more financially secure, the pandemic has had negative effects across the board, especially in mental health. It is more important than ever that professionals do not come across as sales-oriented or tone-deaf to the global suffering as a result of COVID-19.

  • Use omni-channel communication.

    In a time of social distancing, professionals are discovering new ways to connect and deliver services with technology. Video calls and video messaging are a great way to build trust with personable communication, while remaining safe and respectful to a variety of consumer preferences. Our survey indicated Instagram and Facebook are the top-used platforms by NextGen homebuyers and they prefer text and calls 2:1 over email.

  • Share content that increases financial and mortgage literacy.

    One in five NextGen respondents said they weren’t confident in any step of the homebuying process. As a professional guide for homebuyers, share content that empowers them with the information they need to feel confident. Ninety-eight percent of our respondents said they start their research online, but after buying, they say their real estate agent was their biggest source of trusted information. If you are trying to generate leads in this market, you must start with an online presence that meets your consumers where they are.

  • Share home-related content.

    Consider sharing content about DIY projects, home cooking recipes, or other home-related content. Did your sourdough bread turn out to be an epic failure? Post that to your Instagram story. This is the way people are building relationships with social distancing, so don’t miss out on the opportunity to connect.